Senior Enterprise CS Leader: Drive Strategic Creator Partnerships

CreatorIQ Limited; Los Angeles (CA); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

15 days vacation, floating holidays

Wellness allowance

Paid parental leave

Surprise meal stipends

Work from home stipend

401k (USA)

Home office setup support

Job summary

CreatorIQ is the operating system for creator-led growth trusted by 1,300+ brands and agencies. We’re seeking a Senior Manager of Customer Success to lead a team of Customer Success Partners responsible for some of our most complex and high-value customers.

You will drive retention, renewal readiness, forecasting, risk management, and growth across your portfolio, partnering with Sales, Product, Insights, Education, Implementation, and Support to deliver a consistently excellent Enterprise

Qualifications

• 6+ years of experience in Customer Success, Account Management, Client Services, Agency Services, Creator/Influencer Marketing, Marketing Strategy, or a related customer-facing role.

Responsibilities

• Lead, coach, and develop a team of Customer Success Partners, owning performance management and career development.
• Drive retention, renewal readiness, forecasting, risk management, and expansion across the Enterprise portfolio.
• Serve as escalation point and strategic partner for complex Enterprise customers with senior CS leadership.
• Coach CSPs to build executive relationships and deliver value-based storytelling.
• Partner with customers to understand their creator marketing objectives and connect CreatorIQ capabilities to business outcomes.
• Lead and support strategic business reviews, account planning, and growth planning across key relationships.
• Maintain visibility into customer health and risk with clear action plans and escalation as needed.
• Collaborate with Sales on renewal and expansion opportunities grounded in customer value.
• Manage workload and allocation across the team balancing complexity and growth.
• Consolidate feedback across portfolio and identify recurring themes for Product and CS leadership.
• Own scalable CS processes, playbooks, and best practices to improve consistency.
• Stay current on creator marketing trends and industry dynamics.
• Contribute to customer roundtables and events to strengthen CreatorIQ’s market position.

Skills

Customer Success

Account Management

Client Services

Agency Services

Creator/Influencer Marketing

Marketing Strategy

Leadership & Coaching

Job description

CreatorIQ is the operating system for creator-led growth trusted by 1,300+ brands and agencies. We’re seeking a Senior Manager of Customer Success to lead a team of Customer Success Partners responsible for some of our most complex and high-value customers.

You will drive retention, renewal readiness, forecasting, risk management, and growth across your portfolio, partnering with Sales, Product, Insights, Education, Implementation, and Support to deliver a consistently excellent Enterprise