Strategic Administrative Relationship Manager

EY; Jacksonville (FL); Hybrid; USD 67,000 - 125,000; Full time

Benefits offered by this job

Medical and dental coverage

Paid time off

Job summary

EY is seeking a seasoned Administrative Relationship Manager to develop long-term relationships with Partners, Principals, Managing Directors, and Directors. You will ensure satisfaction with administrative services, monitor performance, and collaborate with nearshore management to optimize support.

Ideal candidates bring 6–8 years of relevant experience, strong MS Excel and dashboard skills, and a strategic, collaborative mindset to drive process improvements and risk mitigation.

Qualifications

• Bachelor’s degree in related discipline, or equivalent work experience.
• 6-8 years relevant experience.
• Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of storytelling through the data

Responsibilities

• Build and maintain strong relationships with 450+ PPMDDs to understand their administrative support needs.
• Maintain a professional relationship with local management to foster trust and collaboration.
• Act as the main point of contact with PPMDDs.
• Identify, track and address potential quality issues or exposures to risk.
• Assist with challenging or out of scope PPMDDs requests or escalations as needed.
• Develop and implement strategies to improve administrative processes and efficiency.
• Maintain understanding of company policies to ensure compliance in all interactions.
• Resolve administrative issues and conflicts in a timely and professional manner.
• Assist in planning and executing projects requiring administrative support.
• Conduct PPMDD outreach to obtain feedback on administrative experience.
• Maintain open communication for feedback and problem-solving, including daily check-ins.

Skills

Stakeholder management

Client relationships

Communication skills

Problem solving

Project management

Multitasking

Education

Bachelor’s degree

Tools

MS Office

Excel

Dashboards

Job description

EY is seeking a seasoned Administrative Relationship Manager to develop long-term relationships with Partners, Principals, Managing Directors, and Directors. You will ensure satisfaction with administrative services, monitor performance, and collaborate with nearshore management to optimize support.

Ideal candidates bring 6–8 years of relevant experience, strong MS Excel and dashboard skills, and a strategic, collaborative mindset to drive process improvements and risk mitigation.