Strategic Accounts Programs Manager

NAPA Auto Parts; Atlanta (GA); In loco; USD 85.000 - 120.000; Tempo pieno

Descrizione del lavoro

NAPA Auto Parts in Atlanta, GA is seeking a Strategic Accounts Resources Manager to support growth, sustainment, operations, and customer experience for assigned strategic accounts. The role serves as a central resource for customer-program administration, sales support, reporting, enrollment management, and issue resolution.

Working closely with the Director, Strategic Accounts, field teams, customers, program partners, and cross-functional partners, you will help remove barriers to sales

Competenze

• Bachelor's degree in business, marketing, finance, operations, or a related field; equivalent relevant experience may be considered.
• 5+ years of experience in sales support, customer success, account management, sales operations, project management, program management, commercial operations, finance, contract administration, or a related field.

Mansioni

• Support the execution of strategic-account plans, customer programs, growth initiatives, and operational-improvement priorities.
• Serve as a primary internal resource for customer-program questions, including eligibility, enrollment, program features and benefits, operational processes, and participation requirements.
• Coordinate customer-program enrollment, maintenance, eligibility reviews, removals, and related documentation in accordance with established processes and service-level expectations.
• Reconcile customer-provided provider, location, participant, or other applicable rosters on a recurring basis; investigate discrepancies and coordinate timely resolution.
• Support administration of customer rebates, incentives, sales reporting, audits, and other required program reporting.
• Maintain accurate records of account activities, program participation, commitments, issues, actions, and customer documentation.
• Assist with customer requests, RFPs, proposals, presentations, pricing support, and other sales-support activities as assigned.
• Identify process gaps, participation barriers, recurring customer issues, and improvement opportunities.
• Work with internal and external partners, including the customer, to market programs, time-bound promotions, and other sales and marketing opportunities.

Conoscenze

Sales support

Account management

Project management

Analytical skills

Communication

Formazione

Bachelor's degree in business, marketing, finance, operations, or related field

Strumenti

CRM systems

Excel

PowerPoint

Descrizione del lavoro

NAPA Auto Parts in Atlanta, GA is seeking a Strategic Accounts Resources Manager to support growth, sustainment, operations, and customer experience for assigned strategic accounts. The role serves as a central resource for customer-program administration, sales support, reporting, enrollment management, and issue resolution.

Working closely with the Director, Strategic Accounts, field teams, customers, program partners, and cross-functional partners, you will help remove barriers to sales