Strategic Accounts Programs Lead

NAPA Auto Parts; Atlanta (GA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

NAPA Auto Parts seeks a Strategic Accounts Resources Manager to oversee growth, program administration, and customer experience for key accounts. You will coordinate enrollment, reporting, and issue resolution while partnering with field teams, customers, program partners, and cross-functional colleagues.

You will help remove barriers to sales growth and program adoption, manage rebates and promotional reporting, and ensure accurate records and timely communications across multiple locations.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years in sales support, customer success, account management, or program management.
• Experience supporting complex customer programs and multi-location customers.
• Strong reporting and analytical skills for sales, program, and operations data.
• Excellent written, verbal, interpersonal, and stakeholder-management skills.
• Willingness to travel up to 40% and work extended hours as needed.

Responsibilities

• Support execution of strategic-account plans, programs, and growth initiatives.
• Serve as internal resource for program questions, enrollment, eligibility, and participation.
• Coordinate enrollment, eligibility reviews, and documentation per SLA.
• Prepare recurring sales, rebates, and performance reports with accuracy.
• Develop customer programs communications and promotional materials.
• Collaborate with field teams, customers, and partners to optimize adoption.
• Identify process gaps and opportunities for improvement.
• Present program results and insights to Directors and stakeholders.

Skills

Strategic accounts

Sales support

Program management

Cross-functional collaboration

Data analysis

Communication

Education

Bachelor’s degree in business, marketing, finance, operations, or related field

Tools

CRM systems

Excel

PowerPoint

Job description

NAPA Auto Parts seeks a Strategic Accounts Resources Manager to oversee growth, program administration, and customer experience for key accounts. You will coordinate enrollment, reporting, and issue resolution while partnering with field teams, customers, program partners, and cross-functional colleagues.

You will help remove barriers to sales growth and program adoption, manage rebates and promotional reporting, and ensure accurate records and timely communications across multiple locations.