Strategic Accounts Programs Manager

Genuine Parts Company; Atlanta (GA); On-site; USD 100,000 - 130,000; Full time

Job summary

The Genuine Parts Company seeks a Strategic Accounts Resources Manager to support growth, sustainment, and customer experience across key accounts. You will serve as the central resource for program administration, sales support, reporting, enrollment management, and issue resolution, collaborating with field teams and partners.

In this role, you will coordinate enrollment, manage program eligibility, coordinate communications and marketing materials, track performance, and help remove barriers

Qualifications

• Bachelor’s degree in business, marketing, finance, operations, or a related field.
• 5+ years of experience in sales support, customer success, account management, or related fields.
• Experience supporting complex customer programs across multi-location accounts.
• Strong reporting and analytical skills with ability to interpret data.
• Excellent written and verbal communication, facilitation, and stakeholder management.
• Proficiency with Excel, PowerPoint, CRM, and related systems.

Responsibilities

• Support the execution of strategic-account plans, customer programs, growth initiatives, and operational-improvement priorities.
• Serve as a primary internal resource for customer-program questions, including eligibility, enrollment, program features and benefits, operational processes, and participation requirements.
• Coordinate customer-program enrollment, maintenance, eligibility reviews, removals, and related documentation in accordance with established processes and service-level expectations.
• Reconcile customer-provided provider, location, participant, or other applicable rosters on a recurring basis; investigate discrepancies and coordinate timely resolution.
• Support administration of customer rebates, incentives, sales reporting, audits, and other required program reporting.
• Maintain accurate records of account activities, program participation, commitments, issues, actions, and customer documentation.
• Develop sales presentations, customer communications, executive business-review materials, meeting agendas, and supporting documentation.
• Track, analyze, and report promotion and program results; communicate performance insights and recommended actions to the Director and applicable customer stakeholders.

Skills

Analytical skills

Communication

Project management

Stakeholder management

Excel and PowerPoint

CRM and reporting systems

Education

Bachelor's degree in business, marketing, finance, operations, or related field

Tools

CRM

Microsoft Excel

PowerPoint

Job description

The Genuine Parts Company seeks a Strategic Accounts Resources Manager to support growth, sustainment, and customer experience across key accounts. You will serve as the central resource for program administration, sales support, reporting, enrollment management, and issue resolution, collaborating with field teams and partners.

In this role, you will coordinate enrollment, manage program eligibility, coordinate communications and marketing materials, track performance, and help remove barriers