Strategic Accounts Programs Lead — Growth & Retention

Jobtailor; Connecticut; On-site; USD 110,000 - 170,000; Full time

Job summary

Gartner is seeking a Senior Deal Support Lead in Connecticut to drive renewal and growth across high-value accounts. You will influence cross-functional teams and prepare strategic plans for senior leaders.

Responsibilities include building business cases with Client Value Managers, delivering action-oriented analyses, and scaling processes to improve retention and productivity while meeting tight deadlines.

Qualifications

• Bachelor's degree required.
• 5–7+ years of experience solving complex analyses and business problems.
• Experience as a business analyst or consultant at a top-tier firm, or in strategy roles at leading companies.
• Ability to influence leaders to drive business outcomes and growth.
• Ability to synthesize complex problems into concise statements and messages.
• Strong presentation and stakeholder communication skills.
• Excellent project management with internal/external stakeholders.
• Ability to meet tight deadlines and prioritize workloads.
• Proactive risk anticipation to protect client retention.

Responsibilities

• Lead deal support through cross-functional influencing on high-value renewals.
• Implement programs supporting retention and growth strategies.
• Create scalable action plans and prepare presentations for senior leaders.
• Collaborate with value managers and centers of excellence to build business cases for renewal and growth.
• Lead quantitative and qualitative analyses addressing retention and growth challenges.
• Partner with cross-functional teams to implement solutions.
• Improve processes and tools to increase quality and productivity.
• Scale the team's operating model to deliver deal support.
• Own actions, measure progress, and drive complex projects to completion.

Skills

Complex Analysis

Project Management

Stakeholder Communication

Business Case Development

Microsoft Excel

PowerPoint

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Job description

Gartner is seeking a Senior Deal Support Lead in Connecticut to drive renewal and growth across high-value accounts. You will influence cross-functional teams and prepare strategic plans for senior leaders.

Responsibilities include building business cases with Client Value Managers, delivering action-oriented analyses, and scaling processes to improve retention and productivity while meeting tight deadlines.