Strategic Accounts Program Lead — AI-Enabled Ops

Amazon Web Services (AWS); Seattle (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Web Services, Inc. in Seattle is seeking a Sr. Program Manager to join our AWS Strategic Accounts organization.

In this highly visible role, you will partner with account leadership across large teams to design governance and operational mechanisms, ensuring cross-functional work delivers measurable customer outcomes. You will translate leadership priorities into executable program plans, build scalable processes, and champion AI adoption to accelerate operations.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Establish a deep understanding of district/account rhythms, priorities, and team dynamics across four core focus areas.
• Establish, own, and continuously improve account and district-specific cadences and reporting cycles.
• Own infrastructure that enables account team productivity, including tracking systems, knowledge bases, and automation workflows; drive AI adoption.
• Design and manage onboarding and enablement programs to accelerate team productivity.
• Build and manage high-impact strategic programs with clear governance, success criteria, and escalation paths.

Skills

Program management experience

Data-driven improvements

Strategic leadership communication

Education

Master's degree or MBA in business/related

Tools

AI tools

Job description

Amazon Web Services, Inc. in Seattle is seeking a Sr. Program Manager to join our AWS Strategic Accounts organization.

In this highly visible role, you will partner with account leadership across large teams to design governance and operational mechanisms, ensuring cross-functional work delivers measurable customer outcomes. You will translate leadership priorities into executable program plans, build scalable processes, and champion AI adoption to accelerate operations.