Strategic Accounts Performance Coach

Caliber Collision; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Caliber Collision is seeking a Service Center CSCS TX professional to actively work with DRP clients, maintain DRP programs across stores, and complete inspections and audits. You will train centers, resolve quality concerns, and participate in meetings and field conferences.

This role emphasizes driving performance through others, developing weekly and monthly reports, and ensuring repair methods meet DRP requirements. Strong communication skills are essential.

Qualifications

• Travel required with short notice.
• Valid driver's license and eligibility for Caliber's insurance policy.
• 2–3 years estimating experience and vehicle repair procedures.
• Working knowledge of CCC One estimating platform and management systems; ERL/Audatex/Mitchell knowledge may be required.
• Working knowledge of ALLDATA, Motorcraft and other OE repair publications.
• Working knowledge of ADAS systems, calibration and scanning requirements.
• Advanced Microsoft Office skills (Word, Excel, Outlook, PPT) with data mining and trend analysis.
• Excellent verbal and written communication skills.
• Public speaking ability.
• E-Verify familiarity.
• U.S. work eligibility.

Responsibilities

• Drive performance through others.
• Understand DRP accounts, train teammates on processes and expectations, monitor performance and communicate results with leadership.
• Coach, Train and Develop teammates on DRP accounts.
• Assess center level performance relative to DRP expectations and contractual agreements.
• Develop weekly and monthly reporting, analyze data, identify trends and action plan for performance improvement.
• Communicate and manage the change process within assigned DRP account/territory.
• Maintain current industry certifications; ex ASE, ICAR.
• Understand repair methods and work with DRP partners on necessary process changes to ensure vehicles are repaired with appropriate methods.

Skills

Travel ability

Driver's license

Estimating experience

CCC One

ERL/Audatex/Mitchell

ALLDATA publications

ADAS calibration

MS Office Suite

Verbal and written communication

Public speaking

E-Verify

US work eligibility

Job description

Caliber Collision is seeking a Service Center CSCS TX professional to actively work with DRP clients, maintain DRP programs across stores, and complete inspections and audits. You will train centers, resolve quality concerns, and participate in meetings and field conferences.

This role emphasizes driving performance through others, developing weekly and monthly reports, and ensuring repair methods meet DRP requirements. Strong communication skills are essential.