Manager, Strategic Accounts

Caliber Collision; Lewisville (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Caliber Collision in Lewisville, TX is seeking a Manager, Strategic Accounts to actively manage DRP clients, keep stores on the DRP program, and drive performance through audits and coaching. You will train teammates, develop weekly/monthly reports, and coordinate change initiatives with centers.

Travel is required, with ASE/ICAR certifications valued. The role emphasizes data analysis, communication, and leadership across DRP accounts, supporting continuous improvement in repair processes and

Qualifications

• Minimum 2–3 years estimating experience and vehicle repair procedures.
• Working knowledge of CCC One estimating platform and management system.
• Familiarity with ERL, Audatex and Mitchell knowledge.
• Experience with ALLDATA, Motorcraft and other OE repair publications.
• Knowledge of ADAS calibration and scanning requirements.
• Advanced Microsoft Office skills and data-mining to identify trends.
• Excellent communication and public speaking abilities.

Responsibilities

• Drive DRP performance through leadership and communication with centers.
• Understand DRP accounts, train teammates on processes and expectations.
• Coach, train and develop teammates on DRP accounts.
• Develop weekly and monthly reporting, analyze data, identify trends and plan improvements.
• Communicate and manage the change process within DRP account/territory.
• Attend meetings, field blitzes and industry conferences as assigned.

Skills

Travel availability

Driver's license

Public speaking

Communication skills

Data analysis

Meeting coordination

Training & coaching

Problem solving

Tools

CCC One

ERL

Audatex

Mitchell

ALLDATA

Motorcraft

ADAS calibration

ADAS scanning

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Manager, Strategic Accounts# Where Purpose and Opportunity Align## Manager, Strategic AccountsApply: Lewisville, TX: Full time: Posted Today: R0226889**Service Center**CSCS TX**Job Summary**Actively work with our DRP clients to keep current stores, add existing, and upcoming stores on the DRP program. Complete field re-inspections and audits as expected by DRP, review audits and work with necessary personnel on the resolution of any opportunities, address any quality concerns and work with proper personnel on necessary action plans for improvement. Maintain knowledge of client accounts and convey appropriate information to centers through training and continuous coaching opportunities. Attend meetings, field blitzes, and industry conferences as assigned.**Essential Job functions*** Drive performance through others* Understand the assigned DRP accounts, train teammates on processes and expectations, monitor performance and communicate results with leadership* Coach, Train and Develop teammates on assigned DRP accounts* Asses center level performance relative to DRP expectations and contractual agreements. Develop weekly and monthly reporting as assigned, analyze data, identify trends and action plan for performance improvement* Communicate and manage the change process within assigned DRP account/territory* Maintain current in industry certifications; ex ASE, ICAR. As assigned by supervisor* Understand repair methods and work with DRP partners on necessary process changes to ensure that vehicles are being repaired using the most appropriate repair methods**Skills & Requirements*** Ability to travel and sometimes with short notice* Must have valid driver's license and be eligible for coverage under Caliber's insurance policy (not an excluded driver)* Minimum 2-3 years estimating experience and vehicle repair procedures* Working knowledge of CCC One estimating platform and management system; depending on assigned DRP account: ERL, Audatex and Mitchell knowledge will be required* Working knowledge of ALLDATA, Motorcraft and other OE repair procedure publications* Working knowledge of ADAS systems, calibration and scanning requirements* Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT to include the ability to data mine, infer data, identify trends, and action plan for improvement* Excellent communication skills; both verbal and written* Ability to organize and hold meetings amongst all levels of teammates – Public Speaking a ++**Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.****Must be eligible to work in the U.S. with no restrictions.**