Manager, Strategic Accounts

Caliber; Lewisville (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Caliber Service Center in Texas is seeking a DRP Program Specialist to actively work with our DRP clients, keep stores on DRP, complete field re-inspections and audits, and coordinate resolution of opportunities. You will train teammates, review audits and develop action plans for improvement, and participate in meetings and industry conferences.

Travel is required; you will maintain knowledge of client accounts through coaching and institute weekly/monthly reporting.

Qualifications

• Travel is required with short notice.
• Must have a valid driver's license and be eligible for Caliber's insurance policy.
• Minimum 2-3 years estimating experience and knowledge of vehicle repair procedures.
• Working knowledge of CCC One estimating platform and management system; ERL, Audatex and Mitchell knowledge may be required.
• Working knowledge of ALLDATA, Motorcraft and other OE repair procedure publications.
• Working knowledge of ADAS systems, calibration and scanning requirements.
• Advanced MS Office skills (Word, Excel, Outlook, PPT) for data mining, trend analysis and action planning.
• Excellent communication skills, both verbal and written.
• Ability to organize and host meetings across all levels; Public Speaking.

Responsibilities

• Drive performance through others.
• Understand DRP accounts, train teammates on processes and expectations, monitor performance and communicate results with leadership.
• Coach, train and develop teammates on assigned DRP accounts.
• Assess center performance relative to DRP expectations and contractual agreements; develop weekly and monthly reporting, analyze data, identify trends and actions for improvement.
• Communicate and manage the change process within the DRP account/territory.
• Maintain current industry certifications (e.g., ASE, ICAR) as assigned.
• Understand repair methods and work with DRP partners on process changes to ensure vehicles are repaired using appropriate methods.

Skills

Travel ability

Driver's license

Estimating experience

MS Office proficiency

Excellent communication

Public speaking

Train teammates

Data analysis

Organization & meetings

Tools

CCC One

ERL

Audatex

Mitchell

ALLDATA

Motorcraft

Job description

Service Center

CSCS TX

Job Summary

Actively work with our DRP clients to keep current stores, add existing, and upcoming stores on the DRP program. Complete field re-inspections and audits as expected by DRP, review audits and work with necessary personnel on the resolution of any opportunities, address any quality concerns and work with proper personnel on necessary action plans for improvement. Maintain knowledge of client accounts and convey appropriate information to centers through training and continuous coaching opportunities. Attend meetings, field blitzes, and industry conferences as assigned.

Essential Job functions

• Drive performance through others
• Understand the assigned DRP accounts, train teammates on processes and expectations, monitor performance and communicate results with leadership
• Coach, Train and Develop teammates on assigned DRP accounts
• Asses center level performance relative to DRP expectations and contractual agreements. Develop weekly and monthly reporting as assigned, analyze data, identify trends and action plan for performance improvement
• Communicate and manage the change process within assigned DRP account/territory
• Maintain current in industry certifications; ex ASE, ICAR. As assigned by supervisor
• Understand repair methods and work with DRP partners on necessary process changes to ensure that vehicles are being repaired using the most appropriate repair methods

Skills & Requirements

• Ability to travel and sometimes with short notice
• Must have valid driver's license and be eligible for coverage under Caliber's insurance policy (not an excluded driver)
• Minimum 2-3 years estimating experience and vehicle repair procedures
• Working knowledge of CCC One estimating platform and management system; depending on assigned DRP account: ERL, Audatex and Mitchell knowledge will be required
• Working knowledge of ALLDATA, Motorcraft and other OE repair procedure publications
• Working knowledge of ADAS systems, calibration and scanning requirements
• Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT to include the ability to data mine, infer data, identify trends, and action plan for improvement
• Excellent communication skills; both verbal and written
• Ability to organize and hold meetings amongst all levels of teammates – Public Speaking a ++

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.