Manager, Strategic Accounts

Caliber Collision; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Caliber Collision is seeking a Service Center CSCS TX professional to actively work with DRP clients, maintain DRP programs across stores, and complete inspections and audits. You will train centers, resolve quality concerns, and participate in meetings and field conferences.

This role emphasizes driving performance through others, developing weekly and monthly reports, and ensuring repair methods meet DRP requirements. Strong communication skills are essential.

Qualifications

• Travel required with short notice.
• Valid driver's license and eligibility for Caliber's insurance policy.
• 2–3 years estimating experience and vehicle repair procedures.
• Working knowledge of CCC One estimating platform and management systems; ERL/Audatex/Mitchell knowledge may be required.
• Working knowledge of ALLDATA, Motorcraft and other OE repair publications.
• Working knowledge of ADAS systems, calibration and scanning requirements.
• Advanced Microsoft Office skills (Word, Excel, Outlook, PPT) with data mining and trend analysis.
• Excellent verbal and written communication skills.
• Public speaking ability.
• E-Verify familiarity.
• U.S. work eligibility.

Responsibilities

• Drive performance through others.
• Understand DRP accounts, train teammates on processes and expectations, monitor performance and communicate results with leadership.
• Coach, Train and Develop teammates on DRP accounts.
• Assess center level performance relative to DRP expectations and contractual agreements.
• Develop weekly and monthly reporting, analyze data, identify trends and action plan for performance improvement.
• Communicate and manage the change process within assigned DRP account/territory.
• Maintain current industry certifications; ex ASE, ICAR.
• Understand repair methods and work with DRP partners on necessary process changes to ensure vehicles are repaired with appropriate methods.

Skills

Travel ability

Driver's license

Estimating experience

CCC One

ERL/Audatex/Mitchell

ALLDATA publications

ADAS calibration

MS Office Suite

Verbal and written communication

Public speaking

E-Verify

US work eligibility

Job description

Service Center CSCS TX Job Summary

Actively work with our DRP clients to keep current stores, add existing, and upcoming stores on the DRP program. Complete field re-inspections and audits as expected by DRP, review audits and work with necessary personnel on the resolution of any opportunities, address any quality concerns and work with proper personnel on necessary action plans for improvement. Maintain knowledge of client accounts and convey appropriate information to centers through training and continuous coaching opportunities. Attend meetings, field blitzes, and industry conferences as assigned.

Essential Job functions

• Drive performance through others
• Understand the assigned DRP accounts, train teammates on processes and expectations, monitor performance and communicate results with leadership
• Coach, Train and Develop teammates on assigned DRP accounts
• Asses center level performance relative to DRP expectations and contractual agreements.
• Develop weekly and monthly reporting as assigned, analyze data, identify trends and action plan for performance improvement
• Communicate and manage the change process within assigned DRP account/territory
• Maintain current in industry certifications; ex ASE, ICAR.
• As assigned by supervisor Understand repair methods and work with DRP partners on necessary process changes to ensure that vehicles are being repaired using the most appropriate repair methods

Skills & Requirements

• Ability to travel and sometimes with short notice
• Must have valid driver's license and be eligible for coverage under Caliber's insurance policy (not an excluded driver)
• Minimum 2-3 years estimating experience and vehicle repair procedures
• Working knowledge of CCC One estimating platform and management system; depending on assigned DRP account: ERL, Audatex and Mitchell knowledge will be required
• Working knowledge of ALLDATA, Motorcraft and other OE repair procedure publications
• Working knowledge of ADAS systems, calibration and scanning requirements
• Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT to include the ability to data mine, infer data, identify trends, and action plan for improvement
• Excellent communication skills; both verbal and written
• Ability to organize and hold meetings amongst all levels of teammates – Public Speaking a ++
• Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
• Must be eligible to work in the U.S. with no restrictions.

About Caliber

Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact [e-mail].