Strategic Accounts Manager & Performance Coach

Caliber Collision; Lewisville (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Caliber Collision in Lewisville, TX is seeking a Manager, Strategic Accounts to actively manage DRP clients, keep stores on the DRP program, and drive performance through audits and coaching. You will train teammates, develop weekly/monthly reports, and coordinate change initiatives with centers.

Travel is required, with ASE/ICAR certifications valued. The role emphasizes data analysis, communication, and leadership across DRP accounts, supporting continuous improvement in repair processes and

Qualifications

• Minimum 2–3 years estimating experience and vehicle repair procedures.
• Working knowledge of CCC One estimating platform and management system.
• Familiarity with ERL, Audatex and Mitchell knowledge.
• Experience with ALLDATA, Motorcraft and other OE repair publications.
• Knowledge of ADAS calibration and scanning requirements.
• Advanced Microsoft Office skills and data-mining to identify trends.
• Excellent communication and public speaking abilities.

Responsibilities

• Drive DRP performance through leadership and communication with centers.
• Understand DRP accounts, train teammates on processes and expectations.
• Coach, train and develop teammates on DRP accounts.
• Develop weekly and monthly reporting, analyze data, identify trends and plan improvements.
• Communicate and manage the change process within DRP account/territory.
• Attend meetings, field blitzes and industry conferences as assigned.

Skills

Travel availability

Driver's license

Public speaking

Communication skills

Data analysis

Meeting coordination

Training & coaching

Problem solving

Tools

CCC One

ERL

Audatex

Mitchell

ALLDATA

Motorcraft

ADAS calibration

ADAS scanning

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Caliber Collision in Lewisville, TX is seeking a Manager, Strategic Accounts to actively manage DRP clients, keep stores on the DRP program, and drive performance through audits and coaching. You will train teammates, develop weekly/monthly reports, and coordinate change initiatives with centers.

Travel is required, with ASE/ICAR certifications valued. The role emphasizes data analysis, communication, and leadership across DRP accounts, supporting continuous improvement in repair processes and