Field Quality Technical Coach

Caliber; Lewisville (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

Caliber Service Center is seeking a Quality Technical Coach to oversee vehicle repairs and restorations to OEM specifications. You will mentor technicians, ensure use of original manufacturer parts, and support program compliance across OE enrolled centers.

This role requires hands-on experience across non-structural and structural work, proficiency with repair equipment and diagnostic tools, and the ability to lead training, audits, and performance reporting. Up to 30% travel may be required.

Qualifications

• Minimum of 10 years of hands-on experience as a Non-Structural and Structural technician.
• Proficiency in using collision repair equipment and diagnostic instruments.
• Must have a high school diploma or GED.
• Must have a valid driver’s license and be eligible for coverage under the company insurance policy.
• Maintain or acquire I-CAR Structural Platinum certification.
• Basic working knowledge of CCC One, Estimating Systems and Alldata.
• Strong communication and leadership skills to mentor teams.

Responsibilities

• Mentor repair technicians, estimators, and management to Caliber quality standards.
• Use 3rd party software to file reports regarding accurate completion of repair to OE standards.
• Follow up with center teammates regarding repairs in person or through conference calls.
• Recommend and coordinate necessary training for areas of need based on quality reviews.
• Partner with executive team and field leadership for alignment and improvement.
• Complete facility inspections and submit reports with photos and tool/equipment recommendations.
• Review reports with Center and Operations Leadership for accountability.
• Create actionable plans to improve processes and deliverables.
• Travel up to 30% as required.

Skills

Leadership

Mentoring

Communication

Education

I-CAR Structural Platinum certification

Tools

CCC One

Estimating Systems

Alldata

Job description

Service Center

CSCS UT

A Quality Technical Coach is a highly skilled and knowledgeable professional responsible for performing and or overseeing specialized repairs and restorations on vehicles using original manufacturer parts and adhering to OEM specifications. The primary focus of this role is to ensure that vehicles are restored to their original condition, maintaining safety, quality, and compliance with the manufacturer's standards. Overseeing OE enrolled Centers for program compliancy.

Duties and Responsibilities

Mentor repair technicians, estimators, and management to ensure the Caliber standard of quality, which corresponds with the OEM specifications.

Use 3rd party software to file reports regarding accurate completion of repair to OE standards.

Follow up with center teammates regarding repairs in person or through conference calls.

Recommend and coordinate necessary training for areas of need based on quality reviews.

Partner with, build alliances and perform liaison activities with the executive team and field leadership.

Complete facility inspections as assigned and submit reports using third-party software to: Take and submit photos of the shop and tools, equipment, and materials.
Recommend repair or replacement of tools, equipment, and materials as necessary.
Recommend training on tools and equipment.

Review reports with Center and Operations Leadership for accountability and successful management of Parts, Center Systems/Processes, Equipment and Training verification.

Maintain a reporting structure that readily monitors performance indicators and Certification eligibility.

Create actionable plans to improve processes and procedures to accomplish objectives, which include metrics of success and deliverables.

Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of center objectives.

Optimization of center performance across the company to achieve the best functional, center production and technical value.

Facilitate with OE Certification Team to Centers to verify equipment, tools, and training needs for teammates.

Up to 30% Travel required.

Requirements

Must be at least 18 years of age.

High school diploma or GED equivalent.

Minimum of 10 years of hands-on experience as a Non-Structural and Structural technician.

Proficiency in using collision repair equipment and diagnostic instruments.

Must have a valid driver’s license and be eligible for coverage under the company insurance policy.

Maintain or acquire I-CAR Structural Platinum certification.

Basic working knowledge of CCC One, Estimating Systems and Alldata.

Basic computer skills and a working knowledge of Excel. PowerPoint, and Word.

In-depth knowledge of OEM repair procedures and specifications.

Maintain a minimum standard of continuing education annually to stay abreast of industry and coaching best practices.

Represent Caliber with integrity and professionalism.

Ability to effectively communicate with others, verbal and written.

Ability to read and understand instructions, written estimates and work orders.

Organization and multi-tasking skills, good time management and ability to adapt easily to changing, fast-paced environments.

Ability to understand workflows and have the ability to navigate and submit reports using a laptop and/or other electronic device.

Personable, friendly demeanor with “World Class” customer service approach with internal and external customers.

Well-groomed, professional appearance.

Training or teaching experience preferred.

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.