Strategic Accounts Growth & Engagement Manager

Ritchie Bros. Auctioneers, Inc.; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Ritchie Bros. Auctioneers, Inc. is seeking a Strategic Account Manager in the United States to build and sustain strong relationships with Demand customers.

You will drive revenue and customer experience scores by understanding client needs, addressing queries, and presenting new offerings. Collaboration with Inside Sales, Operations, and Buyer Services is essential to success. You will lead monthly meetings, manage expectations, and identify growth opportunities, while traveling up to 10% to

Qualifications

• At least 2 years in Sales or Account Management.
• At least 2 years of automotive industry experience.
• Excellent oral and written communication.
• Ability to collaborate with cross-functional teams.
• Proficient in Microsoft Office and data-driven decisions.

Responsibilities

• Build and nurture relationships with designated Demand customers.
• Communicate performance, resolve queries, and identify opportunities.
• Present new products, services, and partnerships to customers.
• Monitor account performance and coordinate timely interventions.
• Manage customer expectations and satisfaction.
• Identify opportunities to generate incremental revenue or efficiencies.
• Assist with customer service alongside Inside Sales, Operations, and Buyer Services.
• Lead monthly meetings with customers and coordinate internal liaisons.

Skills

Sales or Account Management experience

Automotive industry experience

Strong communication skills

Cross-functional collaboration

Data-driven decision making

Microsoft Office proficiency

Tools

BI portal

Job description

Ritchie Bros. Auctioneers, Inc. is seeking a Strategic Account Manager in the United States to build and sustain strong relationships with Demand customers.

You will drive revenue and customer experience scores by understanding client needs, addressing queries, and presenting new offerings. Collaboration with Inside Sales, Operations, and Buyer Services is essential to success. You will lead monthly meetings, manage expectations, and identify growth opportunities, while traveling up to 10% to