Strategic Accounts Director - Client Delivery & Ops

CBRE Group, Inc.; San Jose (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

CBRE Group, Inc. in San Jose, CA seeks an Account Management Director to oversee a department responsible for delivering all client commitments. You will coordinate staff functions and operations that support the organization’s goals and strategies.

You will supervise employees, monitor training, evaluate performance, and recruit new staff while coordinating daily activities and timelines. You will manage multiple client projects, lead cross-functional teams, and maintain strong client

Responsibilities

• Provide formal supervision to employees, monitor training, conduct performance evaluations, and oversee recruitment.
• Coordinate and manage team daily activities, set work schedules, assign tasks, cross-train staff, and track deadlines.
• Interact with clients to understand business needs, plan resources, and balance client expectations with execution.
• Manage multiple clients simultaneously and serve as the point of contact for systems and processes on projects.
• Oversee sales and relationships with key customers, ensure services and enhancements, and resolve conflicts.
• Direct project processes: develop project plans, form project teams, manage timeframes and performance.
• Ensure timely and successful delivery of solutions aligned with client needs and contract specifics.
• Consult with internal and client teams to define project requirements and approaches.
• Apply knowledge across disciplines to drive department performance and business impact.
• Lead by example, align with CBRE RISE values, persuade others, and negotiate with external partners to reach goals.
• Identify and solve multi-dimensional operational and organizational problems and improve methods and standards within the role.

Job description

CBRE Group, Inc. in San Jose, CA seeks an Account Management Director to oversee a department responsible for delivering all client commitments. You will coordinate staff functions and operations that support the organization’s goals and strategies.

You will supervise employees, monitor training, evaluate performance, and recruit new staff while coordinating daily activities and timelines. You will manage multiple client projects, lead cross-functional teams, and maintain strong client