Sr. Account Director

CBRE Group, Inc.; San Jose (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

CBRE Group, Inc. in San Jose, CA seeks an Account Management Director to oversee a department responsible for delivering all client commitments. You will coordinate staff functions and operations that support the organization’s goals and strategies.

You will supervise employees, monitor training, evaluate performance, and recruit new staff while coordinating daily activities and timelines. You will manage multiple client projects, lead cross-functional teams, and maintain strong client

Responsibilities

• Provide formal supervision to employees, monitor training, conduct performance evaluations, and oversee recruitment.
• Coordinate and manage team daily activities, set work schedules, assign tasks, cross-train staff, and track deadlines.
• Interact with clients to understand business needs, plan resources, and balance client expectations with execution.
• Manage multiple clients simultaneously and serve as the point of contact for systems and processes on projects.
• Oversee sales and relationships with key customers, ensure services and enhancements, and resolve conflicts.
• Direct project processes: develop project plans, form project teams, manage timeframes and performance.
• Ensure timely and successful delivery of solutions aligned with client needs and contract specifics.
• Consult with internal and client teams to define project requirements and approaches.
• Apply knowledge across disciplines to drive department performance and business impact.
• Lead by example, align with CBRE RISE values, persuade others, and negotiate with external partners to reach goals.
• Identify and solve multi-dimensional operational and organizational problems and improve methods and standards within the role.

Job description

About the Role:

As a CBRE Account Management Director, you will assist with the oversight of the department responsible for delivering all client commitments.

This is part of the Operations Management job functions. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.
• Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects.
• Oversee the management of sales and relationships with key customers. Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts.
• Direct the project process. This includes developing project plans, creating a project team, and managing timeframes and performance.
• Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.
• Consult with internal and client teams to define project requirements, investigating various approaches to attain end results.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improves and changes existing methods, processes, and standards within job discipline.