Client-Facing Facilities Account Director

CBRE Group, Inc.; Missouri; On-site; USD 90,000 - 150,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Director in the United States to oversee a team and deliver all key client commitments within the Operations Management function.

You will coordinate staff, manage complex project requirements, and drive strategic operational plans for large accounts. The role focuses on supervising employees, developing talent, and maintaining strong client relationships while ensuring contractual obligations are met and exceeded.

Qualifications

• Experience supervising employees and coaching.
• Coordinate and manage daily team activities and schedules.
• Identify and pursue client sales opportunities within accounts.

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Consult with Sr. sales professionals to define complex project requirements. Develop action plans for high-potential risks.
• Obtain and coordinate resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with large and high-profile clients. Identify latest sales opportunities and improvements within existing accounts.
• Review service level performance reports to ensure client service levels are met and exceeded.
• Troubleshoot escalated open issues and tasks, working closely with both Sr. level internal and client cross-functional teams. Serve as a Subject Matter Expert for key systems and processes for projects.
• Direct the client and project team regarding the scope of work and responsibilities. Daily performance and ongoing delivery against contractual obligations
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within the job discipline.

Skills

Staff supervision

Team leadership

Client relationship management

Project coordination

Job description

CBRE Group, Inc. is seeking an Account Director in the United States to oversee a team and deliver all key client commitments within the Operations Management function.

You will coordinate staff, manage complex project requirements, and drive strategic operational plans for large accounts. The role focuses on supervising employees, developing talent, and maintaining strong client relationships while ensuring contractual obligations are met and exceeded.