Senior Account Manager: Client Growth & Operations Lead

CBRE Group, Inc.; Walnut Creek (CA); On-site; USD 130,000 - 170,000; Full time

Job summary

CBRE Group, Inc. is seeking a Sr. Manager of Account Management to lead a team responsible for delivering key client commitments and coordinating staff functions that support CBRE's goals.

You will oversee supervision, coaching, training, and hiring, while partnering with Sr. sales professionals to define complex project requirements and risk plans. In this role, you will ensure resources are aligned to service projects, manage relationships with high-profile clients, review SLA performance, and

Qualifications

• Experience supervising staff and driving performance improvements.
• Ability to coach and develop team members while managing client commitments.
• Proven track record in account management and relationship building with large clients.

Responsibilities

• Provide formal supervision to employees, monitor training and development.
• Coordinate daily team activities, schedule work and cross-train staff.
• Consult with senior sales pros to define complex project requirements and risks.
• Obtain resources and build strategic operational plans for projects.
• Manage sales relationships with large/high-profile clients and identify opportunities.
• Review service levels and ensure delivery meets contractual obligations.
• Troubleshoot escalated issues and act as SME for key systems and processes.
• Direct client and project teams on scope of work and responsibilities, ensuring timelines.

Skills

Staff supervision

Performance coaching

Client relationship management

Project coordination

Tools

CRM systems

PM tools

Job description

CBRE Group, Inc. is seeking a Sr. Manager of Account Management to lead a team responsible for delivering key client commitments and coordinating staff functions that support CBRE's goals.

You will oversee supervision, coaching, training, and hiring, while partnering with Sr. sales professionals to define complex project requirements and risk plans. In this role, you will ensure resources are aligned to service projects, manage relationships with high-profile clients, review SLA performance, and