Account Director, Facilities Management & Client Leadership

CBRE; St. Louis (MO); On-site; USD 100,000 - 170,000; Full time

Job summary

CBRE is seeking an Account Director in the United States to oversee a team delivering all client commitments within operations management. The role coordinates staff, schedules, and performance across projects, ensuring service levels and contractual obligations are met.

You will manage large client relationships, collaborate with Sr. sales professionals, and drive improvements across processes and systems.

Qualifications

• Bachelor's Degree preferred with 5-8 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Extensive organizational skills and an advanced inquisitive mindset.

Responsibilities

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with Sr. sales professionals to define complex project requirements. Investigate various approaches to attain end results. Develop action plans for high-potential risks. Ensure the team implements in a timely manner.
• Obtain and coordinate resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with large and high-profile clients. Identify latest sales opportunities and improvements within existing accounts.
• Review service level performance reports to ensure client service levels are met and exceeded.
• Troubleshoot escalated open issues and tasks, working closely with both Sr. level internal and client cross-functional teams. Serve as a Subject Matter Expert for key systems and processes for projects.
• Direct the client and project team regarding the scope of work and responsibilities. Daily performance and ongoing delivery against contractual obligations
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within the job discipline.

Skills

Staff supervision

Client relationship management

Project coordination

Performance coaching

Recruiting

Cross-functional collaboration

Sales collaboration

Education

Bachelor's degree

Tools

Microsoft Office

Job description

CBRE is seeking an Account Director in the United States to oversee a team delivering all client commitments within operations management. The role coordinates staff, schedules, and performance across projects, ensuring service levels and contractual obligations are met.

You will manage large client relationships, collaborate with Sr. sales professionals, and drive improvements across processes and systems.