Account Mgmt Sr Manager

CBRE Group, Inc.; Walnut Creek (CA); On-site; USD 130,000 - 170,000; Full time

Job summary

CBRE Group, Inc. is seeking a Sr. Manager of Account Management to lead a team responsible for delivering key client commitments and coordinating staff functions that support CBRE's goals.

You will oversee supervision, coaching, training, and hiring, while partnering with Sr. sales professionals to define complex project requirements and risk plans. In this role, you will ensure resources are aligned to service projects, manage relationships with high-profile clients, review SLA performance, and

Qualifications

• Experience supervising staff and driving performance improvements.
• Ability to coach and develop team members while managing client commitments.
• Proven track record in account management and relationship building with large clients.

Responsibilities

• Provide formal supervision to employees, monitor training and development.
• Coordinate daily team activities, schedule work and cross-train staff.
• Consult with senior sales pros to define complex project requirements and risks.
• Obtain resources and build strategic operational plans for projects.
• Manage sales relationships with large/high-profile clients and identify opportunities.
• Review service levels and ensure delivery meets contractual obligations.
• Troubleshoot escalated issues and act as SME for key systems and processes.
• Direct client and project teams on scope of work and responsibilities, ensuring timelines.

Skills

Staff supervision

Performance coaching

Client relationship management

Project coordination

Tools

CRM systems

PM tools

Job description

About the Role:

As a CBRE Account Management Sr. Manager, you will oversee a team responsible for delivering all key client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with Sr. sales professionals to define complex project requirements. Investigate various approaches to attain end results. Develop action plans for high-potential risks. Ensure the team implements in a timely manner.
• Obtain and coordinate resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with large and high-profile clients. Identify latest sales opportunities and improvements within existing accounts.
• Review service level performance reports to ensure client service levels are met and exceeded.
• Troubleshoot escalated open issues and tasks, working closely with both Sr. level internal and client cross-functional teams. Serve as a Subject Matter Expert for key systems and processes for projects.
• Direct the client and project team regarding the scope of work and responsibilities. Daily performance and ongoing delivery against contractual obligations
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within the job discipline.