Remote Customer Success Consultant for Government SaaS

Granicus; Saint Paul (MN); Remote; USD 61,000 - 73,000; Full time

Benefits offered by this job

Flexible Time Off

Parental Leave

401(k) Match

Headspace Wellness

Job summary

Granicus Destinations is seeking a Customer Success Consultant to lead the successful adoption of our SaaS solutions for public sector clients. You will guide customers from onboarding through implementation and ongoing support, ensuring measurable value and alignment with business outcomes.

The role emphasizes data-driven decision making, cross-functional collaboration, and travel up to 20% for client meetings.

Qualifications

• 5+ years in agency, public sector, or software company.
• Strong analytics and data-driven decision making.
• Willingness to travel up to 20%.
• Exceptional interpersonal and relationship-building skills.
• Thrives in a lean, proactive environment.

Responsibilities

• Guide clients through onboarding to implementation to support to sales for a seamless Granicus experience.
• Consume metrics via dashboards and make data-driven recommendations.
• Advocate for customers across cross-functional teams and influence product enhancements.
• Collaborate with sales to expand opportunities and document expansions in Salesforce.
• Stay current on client topics, industry developments, and best practices.

Skills

Client relationship skills

Data-driven decisions

Analytics

Travel up to 20%

Collaborative teamwork

Tools

Salesforce

Job description

Granicus Destinations is seeking a Customer Success Consultant to lead the successful adoption of our SaaS solutions for public sector clients. You will guide customers from onboarding through implementation and ongoing support, ensuring measurable value and alignment with business outcomes.

The role emphasizes data-driven decision making, cross-functional collaboration, and travel up to 20% for client meetings.