Strategic Accounts CS Leader: Transform Enterprise Value

Trimble Inc.; Alpharetta (GA); Presencial; USD 115.000 - 162.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Retirement plans

Paid time off

Descripción de la vacante

Trimble Inc. is hiring a Manager, Customer Success - Strategic Accounts to lead a world-class team handling top-tier enterprise clients. You will shape the Strategic Account Model, drive adoption and retention, and partner with Sales, Product, and Services to ensure a cohesive customer experience.

You will manage executive relationships, oversee health metrics, and guide cross-functional teams globally. Requires 7+ years in customer success or related leadership in SaaS/enterprise tech.

Formación

• 7+ years in Customer Success, Account Management, or similar leadership within SaaS or enterprise tech.
• Experience managing strategic, enterprise-level accounts with emphasis on value, retention, and growth.
• Proven ability to engage senior executives and align cross-functional teams.

Responsabilidades

• Lead a high-performing team of Strategic Customer Success Managers for complex enterprise accounts.
• Develop and refine the Strategic Accounts playbook to drive consistent, high-impact execution.
• Drive measurable outcomes in adoption, renewal, and portfolio growth across global accounts.
• Cultivate executive relationships and collaborate with Sales, Product, and Services for a cohesive customer experience.
• Monitor portfolio health using data and customer insights to mitigate risks and resolve escalations.

Conocimientos

Customer Success leadership

Enterprise accounts

Executive engagement

Cross-functional collaboration

Data-driven decisions

Educación

Bachelor's degree or higher

Herramientas

Salesforce

Gainsight

G-Suite

Descripción del empleo

Trimble Inc. is hiring a Manager, Customer Success - Strategic Accounts to lead a world-class team handling top-tier enterprise clients. You will shape the Strategic Account Model, drive adoption and retention, and partner with Sales, Product, and Services to ensure a cohesive customer experience.

You will manage executive relationships, oversee health metrics, and guide cross-functional teams globally. Requires 7+ years in customer success or related leadership in SaaS/enterprise tech.