Strategic Accounts CS Leader — Growth & Retention

Trimble

Westminster (CO)

On-site

USD 115,000 - 162,000

Full time

6 days ago

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Job summary

Trimble in Westminster, CO is seeking a Manager, Customer Success - Strategic Accounts to shape engagement for top-tier clients and drive value and long-term retention across global strategic accounts in construction technology. You will build a world-class team and lead a cross-functional effort with Sales, Product, and Services.

The role requires 7+ years in CS/AM, 4+ years leading teams, and a proven track record with enterprise accounts and executive relationships.

Qualifications

7+ years in Customer Success, Account Management, or related leadership within SaaS or enterprise technology.
4+ years leading teams.
Experience managing strategic, enterprise-level accounts with retention and growth.
Proven ability engaging senior customer executives and cross-functional alignment.
Strong CS disciplines: account planning, health scoring, renewal forecasting, risk management.
Proficiency with Salesforce, Gainsight, and G-Suite.

Responsibilities

Lead and coach a high-performing team of Strategic Customer Success Managers.
Operationalize the Strategic Accounts CS playbook for high-impact execution.
Drive measurable outcomes in adoption, value realization, renewals, and portfolio growth.
Build executive relationships and partner with Sales, Product, Services.
Use data to monitor portfolio health, mitigate risks, and resolve escalations.