Senior Strategic Accounts Customer Success Lead

Trimble Inc.; Westminster (CO); On-site; USD 115,000 - 162,000; Full time

Job summary

Trimble Inc. seeks a strategic Manager, Customer Success for Strategic Accounts to build and guide a world-class team, driving long-term value and retention for global strategic clients in the construction technology space.

You will shape the Strategic Account Model, establish best practices, and lead a white-glove engagement culture ensuring client adoption and portfolio growth across multiple geographies.

Qualifications

• 7+ years in Customer Success or related leadership roles.
• 4+ years leading teams.
• Experience managing strategic, enterprise-level accounts with retention and growth.
• Proven ability to engage senior executives and align cross-functional teams.
• Strong proficiency with Salesforce, Gainsight, and G-Suite.

Responsibilities

• Lead and coach a high-performing team of Strategic Customer Success Managers.
• Develop and enhance the Strategic Accounts playbook for consistent execution.
• Drive measurable outcomes in adoption, value realization, renewal, and portfolio growth.
• Cultivate executive relationships and partner with Sales, Product, Services for cohesive CX.
• Use data and insights to monitor portfolio health, mitigate risks, and resolve escalations.

Skills

Strategic account leadership

Enterprise client management

Executive stakeholder engagement

Renewal forecasting

Risk management

Tools

Salesforce

Gainsight

G-Suite

Job description

Trimble Inc. seeks a strategic Manager, Customer Success for Strategic Accounts to build and guide a world-class team, driving long-term value and retention for global strategic clients in the construction technology space.

You will shape the Strategic Account Model, establish best practices, and lead a white-glove engagement culture ensuring client adoption and portfolio growth across multiple geographies.