Senior Enterprise CS Leader: Strategic Accounts & Growth

Workiva, Inc.; Ames (IA); Remote; USD 137,000 - 235,000; Full time

Benefits offered by this job

Discretionary annual bonus

Restricted Stock Units (RSUs)

401(k) match and comprehensiveBenefits

Job summary

Workiva, Inc. is seeking a Senior Lead Customer Success Manager to own strategic enterprise relationships and advise customers on linking the platform to meaningful outcomes. You will mentor CS teams and contribute to best practices that improve the whole group.

Focus areas include executive engagement, renewal risk management, and driving adoption across complex accounts to accelerate value realization for customers and the business.

Qualifications

• 8+ years in B2B SaaS Customer Success, Strategic Account Management, or Consulting.
• Bachelor's degree or equivalent experience.

Responsibilities

• Build and maintain a clear picture of each account's goals and develop multi-year plans aligning priorities with Workiva capabilities.
• Cultivate C-suite relationships and run business reviews that show impact, not just features.
• Map the portfolio against the customer's agenda to identify whitespace and next steps.
• Use adoption data and health signals to diagnose issues and design targeted interventions.
• Identify expansion opportunities and present a clear business case to the AE.
• Maintain renewal forecasts and mitigate risks with proactive plans.
• Engage with VP- and C-level stakeholders, communicating in terms of business risk and value.
• Mentor fellow CSMs and contribute to repeatable playbooks and tools.

Skills

Customer Success

Strategic Accounts

Consulting

Education

Bachelor's degree or equivalent

Job description

Workiva, Inc. is seeking a Senior Lead Customer Success Manager to own strategic enterprise relationships and advise customers on linking the platform to meaningful outcomes. You will mentor CS teams and contribute to best practices that improve the whole group.

Focus areas include executive engagement, renewal risk management, and driving adoption across complex accounts to accelerate value realization for customers and the business.