Strategic Account Success Manager - Remote Growth

Ontop Group; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Fully remote culture

Work from anywhere

Unlimited PTO

Quarterly recognition programs

Exposure to AI tools

Job summary

Ontop Group is seeking an experienced Account Manager to own a portfolio of strategic accounts in a fully remote role. You will retain clients, drive expansions, and act as the primary commercial contact across levels from end-users to executives.

You will proactively identify growth opportunities, manage multi-threaded relationships, and collaborate with Sales, Success, Product, Marketing, and Finance to deliver exceptional outcomes. Remote work enables global collaboration and flexibility.

Qualifications

• 2+ years of experience in Account Management, Customer Success, Sales, or another client-facing commercial role.
• Proven ability to identify and close expansion opportunities in an existing book of business.
• Experience managing multiple strategic accounts and prioritizing competing needs.
• Strong commercial mindset with proactive opportunity identification.
• Ability to build trusted relationships from day-to-day users to executives.
• Excellent written and verbal communication, comfortable engaging senior decision-makers.
• Data-driven approach to account health and revenue opportunities.
• Experience collaborating cross-functionally with Customer Success, Product, Marketing, Operations, or Finance.
• Strong CRM discipline and experience managing pipelines, forecasts, and account documentation.
• Experience in SaaS, Fintech, HR Tech, Payroll, EOR, or Global Workforce solutions is a strong plus.

Responsibilities

• Own and nurture a portfolio of strategic accounts, driving retention and expansion.
• Act as trusted advisor and primary commercial contact for clients across organizational levels.
• Develop multi-threaded relationships to strengthen engagement and reduce risk.
• Identify growth opportunities by understanding client goals and platform adoption.
• Build, manage, and close an expansion pipeline from discovery to execution.
• Monitor account health signals and take proactive actions to prevent risks.
• Create and execute account plans driving renewals, adoption, and revenue growth.
• Collaborate with Customer Success, Operations, Support, Product, and Finance to deliver exceptional client experience.
• Own escalations with urgency and accountability and ensure clear next steps.
• Maintain accurate CRM records, pipeline visibility, and account documentation.

Skills

Account Management

Customer Success

Sales

Relationship Building

Communication

Cross-functional Collaboration

Data-Driven

Negotiation

Tools

CRM systems

Job description

Ontop Group is seeking an experienced Account Manager to own a portfolio of strategic accounts in a fully remote role. You will retain clients, drive expansions, and act as the primary commercial contact across levels from end-users to executives.

You will proactively identify growth opportunities, manage multi-threaded relationships, and collaborate with Sales, Success, Product, Marketing, and Finance to deliver exceptional outcomes. Remote work enables global collaboration and flexibility.