Strategic Account Growth Manager (Remote Option)

Optus, Inc; Jonesboro (AR); On-site; USD 55,000 - 82,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Tuition reimbursement

Vision insurance

Job summary

Optus is seeking an Account Manager to own and grow a portfolio of customer accounts, focusing on retention, renewals, and expansion opportunities. You will build deep relationships and collaborate cross-functionally to deliver solutions that drive customer success.

The role emphasizes proactive outreach, quarterly business reviews, and strategic account planning to achieve revenue targets while maintaining high levels of customer satisfaction.

Qualifications

• Bachelor's degree preferred; high school diploma or equivalent acceptable.
• Proven success in account management, customer success, business development, consultative sales, or related role.
• Demonstrated success achieving revenue, retention, or account growth goals.
• Ability to uncover customer needs, present solutions, negotiate pricing and terms, and secure renewals and expansion.

Responsibilities

• Manage a defined portfolio of customer accounts.
• Build strong customer relationships to drive long-term loyalty and retention.
• Identify and capitalize on upsell and cross-sell opportunities to maximize account value.
• Achieve and exceed revenue growth and retention goals.
• Engage customers through proactive outreach, business reviews, and strategic account planning.
• Re-engage dormant or underperforming accounts and uncover new growth opportunities.
• Ensure onboarding and transition of new customers from the Business Development team.
• Maintain account activity, pipeline updates, and customer records in Salesforce.
• Measure success through engagement, retention, revenue growth, and activity goals.
• Collaborate with internal teams to deliver exceptional customer experiences.

Skills

Account management

Sales

Renewals

Upsell

Cross-sell

CRM (Salesforce)

Communication

Negotiation

Time management

Travel

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Job description

Optus is seeking an Account Manager to own and grow a portfolio of customer accounts, focusing on retention, renewals, and expansion opportunities. You will build deep relationships and collaborate cross-functionally to deliver solutions that drive customer success.

The role emphasizes proactive outreach, quarterly business reviews, and strategic account planning to achieve revenue targets while maintaining high levels of customer satisfaction.