Strategic Account Partner Director - AI and Manufacturing

Salesforce

Chicago (IL)

On-site

USD 156,000 - 244,000

Full time

19 hours ago

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Job summary

Salesforce in Chicago is seeking a Sr. Account Partner / Account Partner Director for Professional Services in Manufacturing to drive PS pipeline growth and close services deals while aligning with AI and agentic transformation initiatives.

You will own strategic accounts, coordinate across License Sales, Solution/Delivery, and Customer Success, and build executive relationships to shape transformation roadmaps ensuring customer outcomes. Travel as needed.

Qualifications

Experience leading agentic/AI, customer experience, digitization, or sales/service/marketing transformation pursuits, with a bias towards rapid delivery of outcomes using AI-driven approaches.
Experience selling and/or delivering Professional Services in a Salesforce ecosystem or Global System Integrator (GSI) environment.
Proven ability to act as a trusted advisor and strategic services seller - driving new engagements and expanding existing customer relationships, with a track record of exceeding bookings/quota targets.
Strong sales process discipline: forecasting rigor, deal progression, and executive-level client engagement.

Responsibilities

Own bookings and pipeline growth on assigned strategic accounts, driving deal strategy, forecasting, and closing to hit quota.
Lead and coordinate the end-to-end customer relationship, acting as the connective tissue between the Customer, License Sales, Solution/Delivery, and Customer Success teams.
Build executive credibility with customer senior business and IT stakeholders to shape transformation strategy - influencing and aligning on ambitious digital and AI/agentic initiatives.
Drive the identification, qualification, and closure of Professional Services opportunities including implementation and advisory engagements.
Coordinate across License Sales, Product/Solution, and Customer Success teams - driving alignment through influence and relationship strength without formal authority - to run unified account pursuits.
Proactively spot risk across active engagements and partner with delivery leadership to ensure successful project execution, customer satisfaction, and on-time/on-budget delivery.
Identify and pursue expansion opportunities within existing accounts, deepening the Salesforce footprint and growing services revenue.
Represent the voice of the customer internally, advocating for resources, prioritization, and solutions that drive customer success.
Maintain a strong, current understanding of manufacturing industry trends, Salesforce platform capabilities (including AI, Data Cloud, and Agentforce), and how they apply to customer business outcomes.