Strategic Account Partner - Customer Success & Ops

Spirax-Sarco Ltd.; Cary (IL); On-site; USD 63,000 - 75,000; Full time

Job summary

Durex Industries, part of Spirax Group, is seeking a Strategic Account Representative to maintain professional relationships with assigned strategic customers and manage procurement and order fulfillment in a robust transactional environment.

The role requires strong communication, meticulous data handling in ERP, and collaboration with multiple internal teams to ensure accurate order status and timely delivery.

Qualifications

• 3-5 years in a diverse manufacturing environment.
• High degree of professionalism in verbal and written communication.
• Possess a “can do” attitude in seeking to satisfy customer requirements on a daily basis.
• Strong Excel skills to manipulate data for management analysis.
• Must be willing to move within the manufacturing facility to interface with various departments and capture data related to costing and order status.
• Be a person of integrity to complete tasks and commitments on-time.
• Must be authorized to work in the US without sponsorship, both now and in the future.

Responsibilities

• Maintain effective and efficient relationships with supply chain representatives and engineering personnel.
• Provide timely response to customer requirements for order transaction status, expedite requests, return authorizations, or shipping changes.
• Assist with maintaining the customer portal communications on a daily basis and provide feedback to management regarding current or pending issues that impact the customer relationship.
• Enter all assigned customer orders accurately into ERP system.
• Assist with the production of documentation required for estimates.
• Participate in on-site customer meetings and system audits as required.
• Administer scorecard inputs, maintaining compliant status.
• Assist production control with administration functions necessary to maintain accurate production capacity schedules.

Skills

Excel skills

Job description

Durex Industries, part of Spirax Group, is seeking a Strategic Account Representative to maintain professional relationships with assigned strategic customers and manage procurement and order fulfillment in a robust transactional environment.

The role requires strong communication, meticulous data handling in ERP, and collaboration with multiple internal teams to ensure accurate order status and timely delivery.