Key Account Specialist – Industrial Refrigeration

Hill Phoenix, Inc.; Keosauqua (IA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k Retirement Plan

Flexible Spending

Paid Holidays

Job summary

Dover Food Retail (DFR) is seeking an Account Representative to support customers, sales teams, and internal groups by translating requirements into actionable demand and delivering exceptional service. You will interface with engineering and production to ensure feasible configurations and accurate quotations.

The role emphasizes customer focus, cross-functional collaboration, and precise communication across the full sales lifecycle, from quotes to installation.

Qualifications

• Bachelor’s Degree in business related field or in lieu of education, 5 years’ experience in account management or inside sales.
• 2 years’ experience OEM Mfg. environment
• Understanding of Microsoft Office programs (Outlook and Excel)
• Basic HVAC/R knowledge
• Excellent written and verbal communication; Superior organization

Responsibilities

• Prepare customer bid packages.
• Determine customer product needs and upselling options.
• Configure complex products within internal software to provide quotations.
• Manage orders throughout the full sales cycle from quotes to installation.
• Responsible for price quotations and/or orders.
• Reconcile pricing discrepancies to confirm purchase order.
• Liaise with internal Engineering, Product Management, and Planning for feasibility of new products.
• Partner with finance, shipping, and production to clear credit issues.
• Act as internal point of contact for account(s).
• Collaborate with all internal departments on orders and opportunities.
• Provide order status updates to external customers and dealers.
• Participate in customer visits for presentations and clarifications.
• Create and maintain work instructions and customer specs for accounts.

Skills

Customer focus

Detail oriented

Communication skills

Microsoft Office

Education

Bachelor’s Degree or 5 years experience in account management

Tools

Microsoft Excel

Job description

Dover Food Retail (DFR) is seeking an Account Representative to support customers, sales teams, and internal groups by translating requirements into actionable demand and delivering exceptional service. You will interface with engineering and production to ensure feasible configurations and accurate quotations.

The role emphasizes customer focus, cross-functional collaboration, and precise communication across the full sales lifecycle, from quotes to installation.