Strategic Account Manager - ESG & Growth

Sedex; United States, Northern America, Americas; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Sedex seeks an experienced account manager to cultivate long-term relationships with a portfolio of customers, driving retention and upsell of additional tools and services. You will own the customer journey from onboarding through renewal, coordinating with internal teams to ensure a superior client experience.

The role requires a proven track record in selling SaaS or procurement-related solutions, with strong relationship-building skills and a willingness to travel for European client support.

Qualifications

• 4+ years in account management or sales
• Proven ability to grow accounts and hit targets
• Able to work in a fast-paced startup environment
• Strong pipeline management and closing skills

Responsibilities

• Serve as lead point of contact for all account management matters
• Build and maintain strong customer relationships
• Identify opportunities for expansion and revenue growth
• Manage full sales cycle: pitches, negotiations, contracts
• Maintain records of sales activities in CRM
• Develop trusted adviser relationships with key accounts to ensure renewals and satisfaction
• Forecast renewals, metrics and opportunities, identify at-risk accounts
• Own and resolve customer complaints promptly
• Collaborate with internal teams to deliver value in line with customer needs
• Travel to London or Madrid as needed for European offices

Skills

Account management

Sales

Customer relationships

Pipeline management

CRM

Negotiations

Forecasting

Communication

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Microsoft Office

Job description

Sedex seeks an experienced account manager to cultivate long-term relationships with a portfolio of customers, driving retention and upsell of additional tools and services. You will own the customer journey from onboarding through renewal, coordinating with internal teams to ensure a superior client experience.

The role requires a proven track record in selling SaaS or procurement-related solutions, with strong relationship-building skills and a willingness to travel for European client support.