Strategic Account & Order Experience Lead

ADP, Inc.; Belcamp (MD); On-site; USD 46,000 - 60,000; Full time

Job summary

ADP, Inc. is seeking an Account Representative to partner with the Oil and Lubricants market segment, elevating the customer experience from order initiation through final resolution.

You will collaborate with sales and internal teams to ensure accurate orders, timely responses, and proactive issue resolution, while using data to drive improvements. Responsibilities include managing the full order lifecycle, communicating clearly with customers, and balancing service levels with cost and risk.

Qualifications

• Bachelor’s degree required.
• 5+ years in a customer-facing role in chemical distribution, manufacturing, logistics, or industrial products.
• Hands-on experience with ERP/CRM tools to troubleshoot and document.
• Ability to identify root causes and drive to closure with internal partners.

Responsibilities

• Collaborate with Sales to strengthen relationships and identify growth opportunities.
• Manage full customer order process from quote to delivery and follow-up.
• Serve as primary customer contact, communicating clearly and setting realistic expectations.
• Identify order risks and delays and act to protect the customer experience.
• Coordinate with internal teams to remove blockers and prevent repeat problems.

Skills

Advanced computer skills

Customer advocacy

Problem solving

Decision making

Education

Bachelor’s degree

Tools

ERP/CRM tools

Job description

ADP, Inc. is seeking an Account Representative to partner with the Oil and Lubricants market segment, elevating the customer experience from order initiation through final resolution.

You will collaborate with sales and internal teams to ensure accurate orders, timely responses, and proactive issue resolution, while using data to drive improvements. Responsibilities include managing the full order lifecycle, communicating clearly with customers, and balancing service levels with cost and risk.