Strategic Account Manager — Travel Marketplace Growth

GetYourGuide; San Francisco (CA); Hybrid; USD 97,000 - 121,000; Full time

Benefits offered by this job

Paid Sick Days

Vacation Days

Telecommuting Days

Parental leave (16 weeks)

Job summary

GetYourGuide is seeking an Account Manager to join the Sales team in San Francisco, handling mid-market supplier partners across the US/Canada. You will own performance, satisfaction, and growth on the platform, acting as a trusted strategic partner and identifying opportunities for expansion.

You’ll collaborate with internal teams, drive retention, and pursue upsell opportunities while embracing a data-driven approach in a hybrid work model (office Mon, Tue, Thu; Wed & Fri remote).

Qualifications

• 2 to 3 years of experience in Account Management or Customer Success.
• Track record of hitting commercial targets.
• Strong communication skills and ability to build trust with partners.
• Data-driven mindset with performance metrics experience.
• Interest in AI and growing partner success in a fast-paced environment.

Responsibilities

• Manage and grow a book of mid-market supplier accounts across the US and Canada.
• Hit performance targets and drive retention and growth.
• Cross-sell and upsell to win opportunities and negotiate commissions.
• Collaborate with internal teams to resolve blockers and enhance partner experience.
• Monitor partner health and improve on-trip quality and review scores.
• Provide insights to management and flag expansion opportunities.

Skills

Account Management

Customer Success

Data-driven

Communication

Strategic partnership

Job description

GetYourGuide is seeking an Account Manager to join the Sales team in San Francisco, handling mid-market supplier partners across the US/Canada. You will own performance, satisfaction, and growth on the platform, acting as a trusted strategic partner and identifying opportunities for expansion.

You’ll collaborate with internal teams, drive retention, and pursue upsell opportunities while embracing a data-driven approach in a hybrid work model (office Mon, Tue, Thu; Wed & Fri remote).