Global Partner Engagement Specialist - Remote/Hybrid

GetYourGuide; Berlin (NH); Hybrid; USD 47,000 - 74,000; Full time

Benefits offered by this job

Annual growth budget

Hybrid working model

30 days work-from-anywhere

Quarterly team events

Access to AI tools

Transportation budget

Wellness benefits

Language reimbursement

Job summary

GetYourGuide is seeking a Partner Engagement Specialist for our Berlin HQ to support key Partners, resolve inquiries, and drive KPI targets. You will collaborate with Finance, Marketing, Growth, and Product to tackle challenges and optimize partner outcomes in a fast-paced, hybrid environment.

The role emphasizes data-driven decision making, effective communication, and a passion for improving processes. This maternity-cover position offers an opportunity to impact a global travel ecosystem.

Qualifications

• 2-4 years of prior work experience in a similar role.
• You thrive in a task and process led atmosphere.
• You have a KPI-driven work mentality.
• You are personable, approachable and collaborative.
• You are a talented communicator (written and verbal).
• You enjoy data analysis and are comfortable with Jira, Google Suite, CRM and AI tools like Claude CoWork.
• You are a self-starter and you enjoy solving problems and improving processes.
• You understand customer centricity as core to our business needs.
• You understand time management and prioritization in day-to-day tasks.
• Travel, Tour & Activity industry experience is a plus.
• Fluent in written and spoken English; additional European language helpful (prefer German or French).

Responsibilities

• Support GetYourGuide’s key Partners, including Content Creators and Travel Agents, by efficiently resolving inquiries regarding payments, bookings, accounts, and technical support.
• Contribute to achieving the team’s targets and meet individual KPIs.
• Work closely with internal stakeholders from Finance, Marketing, Growth and Product teams to troubleshoot and resolve Partner related issues and challenges.
• Handle other recurring tasks in the Partner space to optimize GYG and Partner interests.
• Proactively identify and communicate challenges and opportunities.
• Contribute to incremental improvements and execute predefined innovative tasks.
• Learn how new ideas (including AI and other emerging tools) are applied in practice to improve efficiency, quality, speed, or Partner outcomes.
• Participate actively in team rituals and flag opportunities to improve ways of working.
• Give and receive feedback openly and respectfully.
• Support peers and be willing to try new approaches.
• Works well with your team and stakeholders to ensure effective collaboration.

Skills

Process-driven

KPI-driven

Communication

Data analysis

English fluent

Collaborative

Self-starter

Customer-centric

German/French helpful

Tools

Jira

Google Suite

CRM

Claude CoWork

Job description

GetYourGuide is seeking a Partner Engagement Specialist for our Berlin HQ to support key Partners, resolve inquiries, and drive KPI targets. You will collaborate with Finance, Marketing, Growth, and Product to tackle challenges and optimize partner outcomes in a fast-paced, hybrid environment.

The role emphasizes data-driven decision making, effective communication, and a passion for improving processes. This maternity-cover position offers an opportunity to impact a global travel ecosystem.