Account Manager, San Francisco

GetYourGuide; San Francisco (CA); Hybrid; USD 97,000 - 121,000; Full time

Benefits offered by this job

Paid Sick Days

Vacation Days

Telecommuting Days

Parental leave (16 weeks)

Job summary

GetYourGuide is seeking an Account Manager to join the Sales team in San Francisco, handling mid-market supplier partners across the US/Canada. You will own performance, satisfaction, and growth on the platform, acting as a trusted strategic partner and identifying opportunities for expansion.

You’ll collaborate with internal teams, drive retention, and pursue upsell opportunities while embracing a data-driven approach in a hybrid work model (office Mon, Tue, Thu; Wed & Fri remote).

Qualifications

• 2 to 3 years of experience in Account Management or Customer Success.
• Track record of hitting commercial targets.
• Strong communication skills and ability to build trust with partners.
• Data-driven mindset with performance metrics experience.
• Interest in AI and growing partner success in a fast-paced environment.

Responsibilities

• Manage and grow a book of mid-market supplier accounts across the US and Canada.
• Hit performance targets and drive retention and growth.
• Cross-sell and upsell to win opportunities and negotiate commissions.
• Collaborate with internal teams to resolve blockers and enhance partner experience.
• Monitor partner health and improve on-trip quality and review scores.
• Provide insights to management and flag expansion opportunities.

Skills

Account Management

Customer Success

Data-driven

Communication

Strategic partnership

Job description

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

We're looking for an Account Manager to join our Sales team in San Francisco You'll own a book of business made up of mid-market supplier partners across the US and Canada, with full accountability for their performance, satisfaction, and commercial growth on our platform.

You'll build trust & influence with your accounts, act as their strategic partner, and find every opportunity to help them thrive. That means pitching new expansion ideas, solving problems, digging into data, and showing up for your partners in a way that makes GetYourGuide their most valuable business relationship.

This is a role for someone who's commercially sharp, genuinely curious, and excited about being part of a company that's redefining how people explore the world.

Please note we operate hybrid working: Monday, Tuesdays and Thursdays in office, and Wednesday and Friday remote days.

Your mission

• Manage and grow a book of business consisting of mid-market supplier accounts (tours, activities, and experience providers), understand your assigned market(s), and hit your performance targets

• Empower your accounts for success through education, resources, and enablement and become their go-to partner at GetYourGuide for growth and strategy to drive long‑term retention

• Pitch, cross‑sell, and upsell to win high‑velocity commercial opportunities including new activity listings, increased availability, and commission negotiations

• Partner with internal teams to identify roadblocks, troubleshoot connectivity issues, and elevate them to provide a world‑class supplier experience

• Focus on operational excellence and monitor partner health by solving supplier challenges such as reducing cancellation rates, promoting on‑trip quality, and increasing review scoring to foster a great customer/traveler experience

• Review account performance regularly, share clear insights with management, and proactively flag opportunities for expansion

Your toolkit

• 2 to 3 years of experience in Account Management or Customer Success, ideally in tech or a marketplace environment

• A track record of hitting (and beating) commercial targets

• Strong communication skills and the ability to build trust with partners quickly

• A data‑driven mindset; you're comfortable working with performance metrics and turning numbers into action

• Passion for shaping the future of sales and partner success in the age of AI. You thrive in fast‑paced environments, using available resources to build and scale efficiently

• Great problem‑solving skills and a proactive, ownership‑oriented attitude

• Enthusiasm for travel and genuine enthusiasm for what GetYourGuide stands for

How we’ll make your career journey extraordinary

• 10 Paid Sick Days Per Year
• 20 Vacation Days Per Year
• 40 Telecomuting Days
• 16 weeks 100% paid parental leave for the birth of your child
• Marriage Leave - 3 days
• 401k Plan - a retirement plan (after 6 month employment), GYG offer company contribution match of up to 3.5%, 100% vested
• Healthcare - medical, dental and vision options
  • Medical by Anthem: BlueCross BlueShield with 3 plans-Platinum PPO, Gold PPO, and Silver PPO + HSA.
  • Option for FSA (Flexible Spending Accounts), HSA (Health Savings Accounts)
  • Sunlife Dental & Vision
  • Others: Basic Life Insurance (no charge), Short Term Disability Insurance (no charge), Voluntary Life Insurance, Voluntary Long Term Disability Insurance, Voluntary Accident Insurance, Voluntary Specified Disease Insurance, TotalPet, InfoArmor
• Employee Assistance Program (EAP)
• Family and Friends Discount
• Contribution toward foreign Language classes
• Learning Budget - 1,000 Euro per year
• Maven Family Planning
• Transportation reimbursement benefi
• Lunch Provided in office twice a week

And more…

Starting salary

• $97,000 base ($121,000 OTE)

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.