Strategic Account Manager – San Francisco

Otis SE; San Francisco (CA); On-site; USD 63,000 - 90,000; Full time

Benefits offered by this job

401(k) plan with generous match

Comprehensive medical, dental, vision

Paid vacation and holidays

Tuition reimbursement

Job summary

Otis Elevator in San Francisco is seeking an Account Manager to manage and grow a high-profile portfolio in downtown San Francisco. This role blends relationship management, consultative selling, and customer success to drive revenue growth while delivering an exceptional customer experience across one of the region’s most dynamic territories.

You will work closely with customers, field teams, and business partners while developing your sales and account management career in a leading branch.

Qualifications

• 3 to 4+ years of sales and account management experience in a technical, industrial, machinery, equipment, or service-based industry.
• Experience selling service agreements, maintenance contracts, technical services, machinery, equipment, or other consultative solutions.
• Elevator industry experience is welcomed but not required if you bring relevant experience from a comparable industry.
• Proven ability to manage and grow customer portfolios while identifying new business opportunities.

Responsibilities

• Manage a portfolio of customer accounts across the downtown San Francisco territory.
• Develop account strategies that support customer retention and revenue growth.
• Partner with internal teams to help deliver exceptional customer experiences.
• Support revenue growth by identifying and discussing relevant upgrade opportunities.
• Maintain accurate customer information and activity within CRM systems.
• Resolve customer concerns professionally and efficiently.
• Organize meetings, follow-ups, and account plans to ensure customer success.
• Help customers understand technical recommendations in a clear and consultative manner.

Skills

Account management

Sales experience

CRM usage

Relationship building

Communication

Tools

CRM systems

Excel

MS Office

Job description

Otis Elevator in San Francisco is seeking an Account Manager to manage and grow a high-profile portfolio in downtown San Francisco. This role blends relationship management, consultative selling, and customer success to drive revenue growth while delivering an exceptional customer experience across one of the region’s most dynamic territories.

You will work closely with customers, field teams, and business partners while developing your sales and account management career in a leading branch.