Senior Technical Account Manager – IT Management & Security

Kaseya Careers; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Kaseya is seeking a customer-focused Technical Account Manager (TAM) to help customers maximize the value of our IT management and cybersecurity solutions. You will serve as a trusted technical advisor, partnering with customers to drive product adoption, optimize environments, and achieve business outcomes.

You'll work with Success, Product, Support, and Sales to conduct account reviews, identify growth opportunities, and advocate for customer success throughout the lifecycle.

Qualifications

• 3–5 years in a Technical Account Manager, Customer Success Engineer, Solutions Consultant, or similar customer-facing technical role.
• Experience managing strategic customer relationships and driving technical issues to successful resolution.
• Experience conducting Technical Account Reviews (TARs) or Business Reviews for SaaS or technology customers.
• Strong presentation, communication, and relationship-building skills.

Responsibilities

• Develop deep expertise across Kaseya's platform and conduct regular Technical Account Reviews to assess product adoption and address challenges.
• Act as the primary technical advisor for assigned customers and identify obstacles impacting success.
• Collaborate with Product, Support, Professional Services, and Operations to drive issue resolution and satisfaction.
• Build success plans to maximize product value, including platform integrations and advanced capabilities.
• Identify expansion opportunities and support cross-sell and upsell initiatives.
• Educate customers on new features, roadmaps, and best practices.

Skills

Technical account management

Customer relationships

Presentation skills

Strategic guidance

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

RMM

PSA

Backup software

CCNA

Job description

Kaseya is seeking a customer-focused Technical Account Manager (TAM) to help customers maximize the value of our IT management and cybersecurity solutions. You will serve as a trusted technical advisor, partnering with customers to drive product adoption, optimize environments, and achieve business outcomes.

You'll work with Success, Product, Support, and Sales to conduct account reviews, identify growth opportunities, and advocate for customer success throughout the lifecycle.