Strategic Agency Account Manager — SaaS Growth & Renewals

Profound; New York (NY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Profound is a fast-growing AI marketing platform serving Fortune 500 and agencies. The Account Manager, Agency, will drive growth by renewing and expanding relationships across 40–60 accounts, partnering with agency executives, and ensuring measurable ROI for clients.

You'll collaborate across Product, Engineering, and Agency teams to optimize adoption, build enterprise relationships, and lead high-stakes negotiations and multi-product deals in a fast-paced environment.

Qualifications

• 5+ years of SaaS account management experience focused on agencies.
• Proven renewals and upsells with quota-carrying background.
• Strong consultative selling and executive stakeholder engagement.
• Excellent negotiation and closing skills across complex deals.
• Highly organized, data-driven, with strong pipeline discipline.

Responsibilities

• Own 40–60 accounts and drive renewal and expansion revenue.
• Co-manage lifecycle from onboarding through expansions and renewals.
• Understand customer goals and position Profound as a must-have partner.
• Build relationships with enterprise brands and agency stakeholders.
• Develop organizational maps to expand relationships and impact.
• Manage a pipeline of renewals, cross-sells, and upsells against targets.
• Lead commercial conversations and multi-product negotiations.
• Forecast with CRM data and maintain transparency.
• Collaborate with Product, Eng, and Agency teams to surface insights.

Skills

SaaS account management

Renewals & upsells

Consultative selling

Stakeholder management

Negotiation & closing

Data-driven / pipeline discipline

CRM / pipeline visibility

Tools

CRM (Salesforce)

Job description

Profound is a fast-growing AI marketing platform serving Fortune 500 and agencies. The Account Manager, Agency, will drive growth by renewing and expanding relationships across 40–60 accounts, partnering with agency executives, and ensuring measurable ROI for clients.

You'll collaborate across Product, Engineering, and Agency teams to optimize adoption, build enterprise relationships, and lead high-stakes negotiations and multi-product deals in a fast-paced environment.