Strategic Account Manager - Revenue Growth & Retention

Paycom; Seattle (WA); On-site; USD 81,000 - 109,000; Full time

Benefits offered by this job

Health insurance (employee cost $1 per

401(k) with company match

Paid vacation

Paid holidays

Paid sick leave

Personal days

Employee Stock Purchase Program

Paid family leave

Uncapped commission plan

Learning and development programs

Transportation allowance

Job summary

Paycom in Seattle is seeking a Strategic Account Manager to retain and grow existing client relationships, drive usage and revenue, and manage the overall client lifecycle with Paycom software. The role involves close collaboration with Sales and Transition teams, and frequent executive-level engagement.

The position includes an uncapped commission plan, a base salary of $95,000 per year plus benefits, and travel up to 75% to meet clients and conduct reviews across multiple regions.

Responsibilities

• Works with Outside Sales Representative and Transition Specialist Representative to ensure smooth client ownership transition during initial phase, providing continuity of service.
• Cultivates and nurtures existing client relationships for strong retention.
• Achieves sales quota and revenue goals through client retention and account expansion strategies.
• Proactively analyzes, clarifies, and validates client needs on an ongoing basis.
• Drives revenue retention/growth, account profitability, and client satisfaction/loyalty.
• Performs client presentations articulating the value proposition of software/solution/service offerings.
• Maintains relationships at C-level and throughout the organization in support of providing business solutions and tools.
• Conducts the required number of face-to-face meetings on a weekly basis.
• Prepares a strategic agenda, reviews usage, oversees software system updates, identifies needs and opportunities, and provides insight that helps clients maximize the value of an employee HR lifecycle within Paycom solutions.
• Conducts regular business reviews with clients, presenting performance metrics, identifying areas of improvement, and proposing strategic recommendations.
• Stays updated on industry trends, market dynamics, and competitor activities to identify new growth opportunities.
• Develops a complete understanding of the client’s organizational structure.
• Assists in software development efforts by delivering feedback on market needs and opportunities.

Job description

Paycom in Seattle is seeking a Strategic Account Manager to retain and grow existing client relationships, drive usage and revenue, and manage the overall client lifecycle with Paycom software. The role involves close collaboration with Sales and Transition teams, and frequent executive-level engagement.

The position includes an uncapped commission plan, a base salary of $95,000 per year plus benefits, and travel up to 75% to meet clients and conduct reviews across multiple regions.