Strategic Account Manager - Renewals, Upsell & Growth

Austin Powder; Little Rock (AR); On-site; USD 52,000 - 78,000; Full time

Job summary

Austin Powder seeks an Account Representative to manage post-onboarding customer relationships, drive renewals, and expand share of wallet through value-based upsell and cross-sell strategies. The role emphasizes safety, service quality, and long-term partnership value with a focus on regional accounts.

Responsibilities include site visits, regular business reviews, and clear communication of performance value to customers, while coordinating with Technical Services and Field Operations.

Qualifications

• Experience in industrial or technical account management.
• Strong CRM skills and data-driven decision making.
• Ability to travel within territory.
• Strong communication and presentation skills.

Responsibilities

• Serve as the primary commercial contact for assigned regional accounts.
• Maintain regular engagement through site visits and business reviews.
• Monitor KPIs and translate performance into value stories.
• Own renewal planning, pricing support, and contract negotiations.
• Identify upsell/cross-sell opportunities within existing customers.
• Coordinate with field services, operations, and leadership.
• Ensure CRM records reflect stakeholders and status.

Skills

Relationship Management

Renewals & Upselling

CRM Proficiency

Contract Negotiation

Value-Based Selling

Education

Bachelor's Degree

High School Diploma or equivalent

Job description

Austin Powder seeks an Account Representative to manage post-onboarding customer relationships, drive renewals, and expand share of wallet through value-based upsell and cross-sell strategies. The role emphasizes safety, service quality, and long-term partnership value with a focus on regional accounts.

Responsibilities include site visits, regular business reviews, and clear communication of performance value to customers, while coordinating with Technical Services and Field Operations.