Strategic Account Manager: Renewals & Growth

Austin Powder; Findlay (OH); On-site; USD 55,000 - 90,000; Full time

Job summary

Austin Powder in Findlay, OH is seeking an Account Representative to own regional customer relationships after onboarding, drive renewals, and grow share of wallet through value-based upsell and cross-sell opportunities.

You will manage ongoing account performance, coordinate with field services and operations, maintain CRM records, and lead renewal conversations aligned with pricing guidance and margin goals.

Qualifications

• Bachelor's Degree preferred; HS diploma acceptable.
• 3–7+ years in account management or sales in industrial/technical settings.
• Valid driver's license and ability to travel within territory.
• Strong CRM proficiency and process discipline.

Responsibilities

• Serve as the primary commercial point of contact for assigned regional customer accounts.
• Maintain regular customer engagement through site visits and structured business reviews.
• Ensure stable service delivery and alignment between customer expectations and field execution.
• Proactively identify risks to retention and elevate issues early.

Skills

CRM proficiency

Relationship management

Commercial acumen

Operations understanding

Communication

Collaboration

Education

Bachelor's Degree preferred

High School Diploma or equivalent

Job description

Austin Powder in Findlay, OH is seeking an Account Representative to own regional customer relationships after onboarding, drive renewals, and grow share of wallet through value-based upsell and cross-sell opportunities.

You will manage ongoing account performance, coordinate with field services and operations, maintain CRM records, and lead renewal conversations aligned with pricing guidance and margin goals.