Strategic Account Manager: Growth & Partnerships

Satellite Services, Inc. (SSI); Aldine (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Houston Powder Coaters is seeking a relationship-driven Account Manager to oversee a portfolio of key customer accounts, focused on deepening partnerships, increasing wallet share, and delivering high levels of service execution.

The ideal candidate will build long-term relationships, identify growth opportunities within existing accounts, coordinate with production and shipping, and manage the commercial health of accounts to protect margins.

Qualifications

• 3–7+ years of account management, customer success, or sales experience in manufacturing or industrial services.
• Strong relationship-building and communication skills.
• Proven ability to grow existing accounts and increase customer spend.
• Operational awareness and cross-functional coordination.
• Comfortable with data, metrics, and CRM tools to manage performance.
• Problem-solving mindset with a proactive, service-oriented approach.

Responsibilities

• Develop relationships with and manage a portfolio of key customer accounts, serving as the primary point of contact to enable profitable growth.
• Identify and execute opportunities to increase revenue, including new programs, expanded product lines, and additional services.
• Prepare accurate, timely quotations and estimates, ensuring pricing protects target gross margins and overall account profitability.
• Apply working knowledge of powder coating processes, capabilities, and specifications to set realistic customer commitments and align expectations with Production.
• Coordinate project launches with production and shipping, ensuring customer specifications are communicated accurately and monitor project timelines to resolve issues before delivery is impacted.
• Manage the commercial and financial health of assigned accounts, including monitoring payment history, coordinating credit terms with Finance, and supporting collections to limit the company's financial risk.
• Work closely with Operations, leading customer communication during critical projects and building accountability across departments for customer commitments.
• Build strong, trust-based relationships with customers' purchasing, engineering, and operations teams.
• Conduct regular account reviews to assess satisfaction, performance, and growth opportunities
• Collaborate with operations, production, and quality teams to ensure on-time delivery and service excellence.
• Proactively resolve customer issues and elevate when necessary to maintain strong relationships.
• Track account performance, including revenue growth, margin, and retention metrics.
• Develop account plans outlining growth strategy, key contacts, and opportunity pipelines.
• Stay informed on customer business trends, industry dynamics, and competitive positioning.
• Support pricing discussions and contract renewals in alignment with company profitability goals.

Skills

Relationship building

Communication skills

Account growth / upselling

Cross-functional coordination

Data-driven / CRM

Tools

CRM software

Job description

Houston Powder Coaters is seeking a relationship-driven Account Manager to oversee a portfolio of key customer accounts, focused on deepening partnerships, increasing wallet share, and delivering high levels of service execution.

The ideal candidate will build long-term relationships, identify growth opportunities within existing accounts, coordinate with production and shipping, and manage the commercial health of accounts to protect margins.