Strategic Account Manager: Growth, Renewals & Upsell

Accruent; Austin (TX); On-site; USD 76,000 - 126,000; Full time

Job summary

Accruent, based in Austin, TX, seeks an Account Manager to manage a high-volume portfolio across North America, driving renewals, upsell, and cross-sell while ensuring strong customer engagement and retention. You will build trusted relationships with key decision-makers, collaborate across Marketing, Product, and Professional Services, and maintain accurate CRM data to forecast and grow recurring revenue.

The role emphasizes scalable inside sales motions and data-driven outreach to deliver

Qualifications

• 3+ years of experience in inside sales, account management, or customer success within B2B SaaS or enterprise software.
• Proven success managing high-volume, lower ARR portfolios with recurring revenue models.
• Strong communication and relationship-building skills.
• Experience using Salesforce or similar CRM platforms.

Responsibilities

• Manage a large book of accounts with recurring revenue models, ensuring timely renewals and account health.
• Build trusted relationships with key decision-makers to drive product adoption and customer satisfaction.
• Conduct regular outreach to identify growth opportunities and mitigate churn risk.
• Achieve revenue targets through renewals, upsell, and cross-sell within assigned accounts.
• Maintain accurate forecasting and pipeline management in CRM systems.
• Partner with Customer Success to ensure seamless onboarding and ongoing product utilization.

Skills

Account management

Renewals

Upsell

Cross-sell

CRM

Forecasting

Communication

Relationship building

Tools

Salesforce

Job description

Accruent, based in Austin, TX, seeks an Account Manager to manage a high-volume portfolio across North America, driving renewals, upsell, and cross-sell while ensuring strong customer engagement and retention. You will build trusted relationships with key decision-makers, collaborate across Marketing, Product, and Professional Services, and maintain accurate CRM data to forecast and grow recurring revenue.

The role emphasizes scalable inside sales motions and data-driven outreach to deliver