Strategic Account Growth Manager

Satellite Services, Inc. (SSI); Aldine (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Houston Powder Coaters is seeking a relationship-driven Account Manager to oversee and grow a portfolio of key customer accounts. This role emphasizes deepening partnerships, increasing wallet share, and delivering high-quality service execution.

The successful candidate will coordinate with production, shipping, finance, and operations to deliver on customer commitments, identify growth opportunities, prepare quotations, and monitor account performance for sustained profitability.

Qualifications

• 3-7+ years of account management, customer success, or sales in manufacturing or industrial services.
• Strong relationship-building and communication skills.
• Proven ability to grow existing accounts and expand spend.
• Operational awareness and ability to coordinate cross-functional teams.
• Comfortable with data, metrics, and CRM tools to manage account performance.
• Proactive, service-oriented problem-solving mindset.

Responsibilities

• Develop relationships with key customer accounts and serve as the primary contact to enable profitable growth.
• Identify and execute opportunities to increase revenue, including new programs, expanded product lines, and additional services.
• Prepare accurate quotations and estimates, ensuring pricing protects target gross margins and overall account profitability.
• Apply working knowledge of powder coating processes, capabilities, and specifications to set realistic customer commitments and align expectations with Production.
• Coordinate project launches with production and shipping, ensuring customer specifications are communicated accurately and monitor project timelines to resolve issues before delivery is impacted.
• Manage the commercial and financial health of assigned accounts, including monitoring payment history, coordinating credit terms with Finance, and supporting collections to limit the company's financial risk.
• Work closely with Operations, leading customer communication during critical projects and building accountability across departments for customer commitments.
• Build strong, trust-based relationships with customers’ purchasing, engineering, and operations teams.
• Conduct regular account reviews to assess satisfaction, performance, and growth opportunities
• Collaborate with operations, production, and quality teams to ensure on-time delivery and service excellence.
• Proactively resolve customer issues and elevate when necessary to maintain strong relationships.
• Track account performance, including revenue growth, margin, and retention metrics.
• Develop account plans outlining growth strategy, key contacts, and opportunity pipelines.
• Stay informed on customer business trends, industry dynamics, and competitive positioning.
• Support pricing discussions and contract renewals in alignment with company profitability goals.

Skills

Relationship-building

Communication

Account management

CRM tools

Data and metrics

Cross-functional coordination

Job description

Houston Powder Coaters is seeking a relationship-driven Account Manager to oversee and grow a portfolio of key customer accounts. This role emphasizes deepening partnerships, increasing wallet share, and delivering high-quality service execution.

The successful candidate will coordinate with production, shipping, finance, and operations to deliver on customer commitments, identify growth opportunities, prepare quotations, and monitor account performance for sustained profitability.