Strategic Account Manager: Renewals & Growth (Remote)

Ladders; Texas; Remote; USD 123,000 - 135,000; Full time

Benefits offered by this job

RSUs and ESPP

Flexible time off

Paid holidays and sick leave

Medical, dental, and vision coverage

401(k) with company match

Wellness programs and gym reimburse

Job summary

Ladders is seeking an Account Manager, Client Development & Renewals to manage a Texas-based portfolio with a remote-first approach. The role emphasizes renewal retention and strategic expansion in a fast-paced SaaS/cybersecurity setting.

You will forecast, negotiate, and collaborate with success and sales teams to protect revenue, identify growth opportunities, and maintain strong customer relationships throughout the account lifecycle.

Qualifications

• 3–5 years in renewals or account management in SaaS/cybersecurity.
• Proven ability to exceed quotas and drive net revenue retention above 100%.
• Strong consultative upsell/cross-sell skills and whitespace identification.
• Experience managing multi‑stakeholder negotiations with senior buyers.
• Excellent forecasting and risk‑awareness to detect churn early.

Responsibilities

• Own a portfolio of accounts with a focus on renewal retention and expansion bookings.
• Identify whitespace opportunities and lead consultative expansion conversations with customers.
• Manage renewals from quoting to negotiation, ensuring timely closures and predictable forecasts.
• Detect churn risks early and initiate save motions as needed.
• Maintain accurate forecast for renewal and expansion pipelines in CRM.
• Collaborate with customer success and sales to ensure seamless coverage and expansion.
• Provide customer feedback to product teams for improvements and new opportunities.

Skills

Forecasting

Negotiation

Salesforce

Upsell

Expansion

Communication

Account management

Stakeholder management

Tools

Salesforce CPQ

Job description

Ladders is seeking an Account Manager, Client Development & Renewals to manage a Texas-based portfolio with a remote-first approach. The role emphasizes renewal retention and strategic expansion in a fast-paced SaaS/cybersecurity setting.

You will forecast, negotiate, and collaborate with success and sales teams to protect revenue, identify growth opportunities, and maintain strong customer relationships throughout the account lifecycle.