Strategic Account Manager: Renewals & Growth (Remote)

Ladders; Chicago (IL); Remote; USD 123,000 - 135,000; Full time

Benefits offered by this job

RSUs

ESPP

Flexible time off

Paid holidays

Sick leave

Parental leave

Medical, dental, and vision coverage

401(k) match

Life/disability insurance

Wellness programs

Home office allowance

Phone reimbursement

Job summary

Ladders is seeking an Account Manager, Client Development & Renewals (Chicago / Midwest) to own renewal retention and expansion for a SaaS/cybersecurity portfolio. Remote role with strong commercial judgment, forecasting discipline, and multi-stakeholder negotiations with senior buyers.

You will partner with customer success and sales to drive renewal quotes through to close, identify whitespace opportunities, and grow ARR while maintaining healthy account health.

Qualifications

• 3-5 years in renewals or account management in SaaS or cybersecurity.
• Proven track record of exceeding quotas and net revenue retention above 100%.
• Experience in upsell/cross-sell and identifying whitespace opportunities.
• Strong multi-stakeholder negotiation with senior buyers and CRM proficiency.

Responsibilities

• Own a portfolio of accounts focusing on renewal retention and expansion bookings.
• Identify whitespace opportunities and lead consultative expansion conversations.
• Manage renewals from quoting to negotiation, ensuring timely closures.
• Monitor account health to identify churn risks and implement save strategies.
• Maintain an accurate forecast for renewal and expansion pipelines in Salesforce.
• Collaborate with customer success and sales to ensure seamless coverage and growth.
• Provide customer feedback to Product and internal teams to drive improvements.

Skills

Renewals experience

Account management

Sales forecasting

Consultative selling

Cross-functional collaboration

Tools

Salesforce

CPQ tools

Job description

Ladders is seeking an Account Manager, Client Development & Renewals (Chicago / Midwest) to own renewal retention and expansion for a SaaS/cybersecurity portfolio. Remote role with strong commercial judgment, forecasting discipline, and multi-stakeholder negotiations with senior buyers.

You will partner with customer success and sales to drive renewal quotes through to close, identify whitespace opportunities, and grow ARR while maintaining healthy account health.