Remote Account Growth & Renewals Manager - East Coast

Ladders; United States; A distancia; USD 123.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

RSUs

ESPP

Flexible time off

Paid holidays and sick time

Parental leave

Life and disability insurance

Health coverage

Descripción de la vacante

Ladders is seeking an Account Manager, Client Development & Renewals (East Coast / Mid-Atlantic) to join its team. You will own a portfolio of accounts, drive renewal retention and expansion, and partner with customer success and sales to ensure full coverage.

This remote role requires 3–5 years in SaaS or cybersecurity renewals, strong Salesforce and CPQ experience, and a consultative, proactive approach to customer engagement.

Formación

• 3–5 years in renewals, account management, or a customer-facing sales role, preferably in SaaS or cybersecurity.
• Proven track record of exceeding quota and achieving net revenue retention above 100%.
• Experience with consultative upsell and cross-sell strategies, including identifying whitespace opportunities.
• Comfortable managing multi-stakeholder negotiations with senior buyers.
• Strong CRM skills, particularly with Salesforce and CPQ tools.
• Excellent communication and organizational skills, with a proactive approach to customer engagement.

Responsabilidades

• Own a portfolio of accounts, focusing on renewal retention and expansion bookings.
• Manage the renewal process end-to-end, ensuring timely and accurate closures.
• Identify churn risks by monitoring account health and usage metrics.
• Maintain accurate renewal and expansion forecasts in CRM.
• Collaborate with customer success managers and account executives to ensure seamless account coverage and identify growth opportunities.
• Provide customer feedback to internal teams to help improve product offerings.

Conocimientos

Salesforce

CPQ

Negotiation

Communication

Account management

Herramientas

Salesforce CPQ

Descripción del empleo

Ladders is seeking an Account Manager, Client Development & Renewals (East Coast / Mid-Atlantic) to join its team. You will own a portfolio of accounts, drive renewal retention and expansion, and partner with customer success and sales to ensure full coverage.

This remote role requires 3–5 years in SaaS or cybersecurity renewals, strong Salesforce and CPQ experience, and a consultative, proactive approach to customer engagement.