Account Manager, Client Development & Renewals (Texas)

Ladders; Texas; Remote; USD 123,000 - 135,000; Full time

Benefits offered by this job

RSUs and ESPP

Flexible time off

Paid holidays and sick leave

Medical, dental, and vision coverage

401(k) with company match

Wellness programs and gym reimburse

Job summary

Ladders is seeking an Account Manager, Client Development & Renewals to manage a Texas-based portfolio with a remote-first approach. The role emphasizes renewal retention and strategic expansion in a fast-paced SaaS/cybersecurity setting.

You will forecast, negotiate, and collaborate with success and sales teams to protect revenue, identify growth opportunities, and maintain strong customer relationships throughout the account lifecycle.

Qualifications

• 3–5 years in renewals or account management in SaaS/cybersecurity.
• Proven ability to exceed quotas and drive net revenue retention above 100%.
• Strong consultative upsell/cross-sell skills and whitespace identification.
• Experience managing multi‑stakeholder negotiations with senior buyers.
• Excellent forecasting and risk‑awareness to detect churn early.

Responsibilities

• Own a portfolio of accounts with a focus on renewal retention and expansion bookings.
• Identify whitespace opportunities and lead consultative expansion conversations with customers.
• Manage renewals from quoting to negotiation, ensuring timely closures and predictable forecasts.
• Detect churn risks early and initiate save motions as needed.
• Maintain accurate forecast for renewal and expansion pipelines in CRM.
• Collaborate with customer success and sales to ensure seamless coverage and expansion.
• Provide customer feedback to product teams for improvements and new opportunities.

Skills

Forecasting

Negotiation

Salesforce

Upsell

Expansion

Communication

Account management

Stakeholder management

Tools

Salesforce CPQ

Job description

For our client, we are seeking an Account Manager, Client Development & Renewals (Texas) to join the team of a leader in the Information Technology space.

This role is focused on owning a portfolio of customer accounts across renewals and expansion in a fast-paced technology environment. You will partner closely with internal teams to protect revenue, identify growth opportunities, and maintain strong customer relationships throughout the account lifecycle. The position requires a proactive, consultative approach to forecasting, negotiation, and early risk detection to support retention and net revenue growth.

Location: Remote

Compensation: $123,250 – $135,000 annually

Responsibilities

• Own a portfolio of accounts with a focus on renewal retention and expansion bookings
• Identify whitespace opportunities and lead consultative expansion conversations based on customer outcomes
• Manage renewals from quoting to negotiation, ensuring timely closures and predictable forecasts
• Detect churn risks early by monitoring account health and usage signals, and initiate save motions as needed
• Maintain an accurate forecast for renewal and expansion pipelines, keeping CRM tools up to date
• Collaborate with customer success and sales partners to ensure seamless account coverage and identify expansion opportunities
• Provide customer feedback to product teams to inform improvements and new opportunities

Qualifications

• 3-5 years in renewals, account management, or a customer-facing sales role, preferably in SaaS or cybersecurity
• Proven track record of exceeding quotas and achieving net revenue retention above 100%
• Experience in consultative upsell and cross-sell motions, including identifying whitespace opportunities
• Comfortable managing multi-stakeholder negotiations with senior buyers
• Strong risk awareness to identify churn signals early and act proactively
• Proficient in Salesforce and CPQ tools with strong forecasting discipline
• Excellent communication and organizational skills, with a proactive approach to customer engagement

Benefits

• Restricted Stock Units (RSUs) and Employee Stock Purchase Plan (ESPP)
• Flexible time off, paid holidays, and sick leave
• Gender-neutral parental leave and grandparent leave
• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan with company match and life/disability insurance
• Wellness programs including gym reimbursement and wellness coaching
• Home office allowance and mobile phone reimbursement

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.