Senior SaaS Account Manager: Expansions & Renewals

seoClarity; Chicago (IL); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Base salary with bonus plan

Comprehensive benefits package

Parental leave and WFH flexibility

On-site dining & amenities

Job summary

seoClarity is seeking a Senior Account Manager, Expansions & Renewals (SaaS) to join our Chicago-based team. The role focuses on renewal management, retention, and expansion for a portfolio of B2B SaaS customers in a hybrid office setting.

The successful candidate will own renewal timelines, identify upsell/cross-sell opportunities, and build long-term value across complex customer relationships, leveraging AI-driven insights for better outcomes.

Qualifications

• 5+ years in B2B SaaS account management or renewals roles.
• Experience managing renewals, expansions, and customer growth motions.
• Experience with mid-market/enterprise accounts and multiple stakeholders.

Responsibilities

• Own renewal, retention, and expansion outcomes for an assigned seoClarity customer portfolio.
• Develop strategic account plans to drive value, adoption, and revenue growth.
• Lead renewal processes: timelines, pricing conversations, and contract coordination.

Skills

Account management

SaaS

Renewals

Upsell

Cross-sell

Customer growth

CRM

Education

Bachelor's degree in business/Marketing/ Communications/ Technology/ related field

Tools

CRM software

Job description

seoClarity is seeking a Senior Account Manager, Expansions & Renewals (SaaS) to join our Chicago-based team. The role focuses on renewal management, retention, and expansion for a portfolio of B2B SaaS customers in a hybrid office setting.

The successful candidate will own renewal timelines, identify upsell/cross-sell opportunities, and build long-term value across complex customer relationships, leveraging AI-driven insights for better outcomes.