Account Manager, Client Development & Renewals (Chicago / Midwest)

Ladders; Chicago (IL); Remote; USD 123,000 - 135,000; Full time

Benefits offered by this job

RSUs

ESPP

Flexible time off

Paid holidays

Sick leave

Parental leave

Medical, dental, and vision coverage

401(k) match

Life/disability insurance

Wellness programs

Home office allowance

Phone reimbursement

Job summary

Ladders is seeking an Account Manager, Client Development & Renewals (Chicago / Midwest) to own renewal retention and expansion for a SaaS/cybersecurity portfolio. Remote role with strong commercial judgment, forecasting discipline, and multi-stakeholder negotiations with senior buyers.

You will partner with customer success and sales to drive renewal quotes through to close, identify whitespace opportunities, and grow ARR while maintaining healthy account health.

Qualifications

• 3-5 years in renewals or account management in SaaS or cybersecurity.
• Proven track record of exceeding quotas and net revenue retention above 100%.
• Experience in upsell/cross-sell and identifying whitespace opportunities.
• Strong multi-stakeholder negotiation with senior buyers and CRM proficiency.

Responsibilities

• Own a portfolio of accounts focusing on renewal retention and expansion bookings.
• Identify whitespace opportunities and lead consultative expansion conversations.
• Manage renewals from quoting to negotiation, ensuring timely closures.
• Monitor account health to identify churn risks and implement save strategies.
• Maintain an accurate forecast for renewal and expansion pipelines in Salesforce.
• Collaborate with customer success and sales to ensure seamless coverage and growth.
• Provide customer feedback to Product and internal teams to drive improvements.

Skills

Renewals experience

Account management

Sales forecasting

Consultative selling

Cross-functional collaboration

Tools

Salesforce

CPQ tools

Job description

For our client, we are seeking a Account Manager, Client Development & Renewals (Chicago / Midwest) to join the team of a leader in the Information Technology space.

This role is focused on driving retention and expansion across a portfolio of customer accounts in a fast-moving technology environment. You will lead renewal conversations, uncover whitespace opportunities, and partner closely with internal teams to support customer growth and long-term account health. The position requires strong commercial judgment, disciplined forecasting, and the ability to navigate multi-stakeholder negotiations with senior buyers. Experience in SaaS or cybersecurity, along with a consultative approach to customer engagement, will be especially valuable.

Location: Remote

Compensation: $123,250 – $135,000 annually

Responsibilities

• Own a portfolio of accounts, focusing on both renewal retention and expansion bookings
• Identify whitespace opportunities and lead consultative expansion conversations
• Manage renewals from quoting to negotiation, ensuring timely closures
• Monitor account health to identify churn risks and implement save strategies
• Maintain an accurate forecast for renewal and expansion pipelines in Salesforce
• Collaborate with customer success and sales teams to ensure seamless account coverage and growth opportunities
• Provide customer feedback to Product and internal teams to drive improvements

Qualifications

• 3-5 years in renewals, account management, or customer-facing sales, preferably in SaaS or cybersecurity
• Proven track record of exceeding quotas, achieving net revenue retention above 100%
• Experience in consultative upsell and cross-sell, with a strong ability to identify whitespace opportunities
• Comfortable managing multi-stakeholder negotiations with senior buyers
• Strong forecasting skills and CRM proficiency, particularly with Salesforce and CPQ tools
• Excellent communication and organizational skills, with a proactive approach to customer engagement
• Exposure to Channel/MSSP or 2-tier GTM models is a plus

Benefits

• Restricted Stock Units (RSUs) and Employee Stock Purchase Plan (ESPP)
• Flexible time off, paid holidays, and sick leave
• Gender-neutral parental leave and grandparent leave
• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan with company match and life/disability insurance
• Wellness programs including gym reimbursement and wellness coaching
• Home office allowance and mobile phone reimbursement

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.